Shane Lee Pogorelc
Wayland,MA
Summary
Motivated high school student with over 5 years of experience of work. Skilled in communication, organization, and teamwork, with a proven ability to balance responsibilities while maintaining academic success. A quick learner who is dedicated, dependable, and eager to contribute to a team-oriented environment. Experienced in handling customer inquiries, organizing events, and managing tasks efficiently.
Overview
5
5
years of professional experience
Work History
Coach
Boston Youth Volleyball Club
12.2022 - Current
- Coached children aged 5-15 in the development of basic skills of volleyball
- Mentored players to drive personal and emotional growth and offered solo training sessions to motivate struggling players and build confidence
- Coordinate with the other coaches to create practice drills, evaluate player strengths, and implement coaching strategies to enhance athletic performance
Customer Service Supervisor
Donelan's Fresh Market
01.2023 - 11.2024
- Handled payment processing efficiently
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale
Customer Service Representative
Cape Cod Waterways
05.2020 - 08.2024
- Plan and execute diverse events
- Executed various transaction types efficiently
- Facilitated customer boarding and disembarking.
- Assist customers in determining which type of boat will best meet their needs
Busser
The Breakfast Room
06.2023 - 08.2023
- Reset and cleaned tables quickly to prepare for new customers
- Collected trash, wiped up spills, and removed plates to maintain fresh and clean customer areas
- Contributed to the kitchen's food preparation tasks
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
Server
Royal Pizza
06.2023 - 08.2023
- Demonstrated multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Education
Wayland High School
Wayland, MA06-2025
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team development
- Customer service
- Active listening
- Critical thinking
- Problem resolution
Timeline
Busser
The Breakfast Room
06.2023 - 08.2023
Server
Royal Pizza
06.2023 - 08.2023
Customer Service Supervisor
Donelan's Fresh Market
01.2023 - 11.2024
Coach
Boston Youth Volleyball Club
12.2022 - Current
Customer Service Representative
Cape Cod Waterways
05.2020 - 08.2024
Wayland High School
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