Shanell Smith
business
Newport News, VA,VA
Summary
Achievements include centralizing recruitment operations, improving applicant tracking and reducing processing times. Complex problem-solver with a superior work ethic and excellent organizational abilities. Effective at customizing recruitment strategies to meet different needs. Proficient in measuring success, documenting actions and reporting on progress in closing workforce gaps. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Hiring and Recruiting Manager
Inspire Home Health LLC
11.2023 - 04.2024
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
- Developed comprehensive reporting systems to track recruitment metrics, enabling data-driven decision-making and continuous process improvement.
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Enhanced company reputation as an employer of choice by creating a strong employer brand through targeted marketing initiatives.
- Managed high-volume recruitment projects while maintaining excellent candidate experiences throughout the hiring process, resulting in improved offer acceptance rates.
- Designed, developed, and implemented successful recruitment process to fill more than 10 vacancies each year.
- Devised hiring and recruitment policies for 1-employer company.
Direct Support Professional
South Side Group Homes
01.2022 - 11.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Personal Care Assistant
Homecare Assistance Of Williamsburg , Va
08.2017 - 02.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
VTech Communications
07.2016 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Booker T Washington High School
Norfolk, VA06.2015
Skills
- HR policies and procedures
- Recruitment analytics
- Diversity Hiring
- Remote Hiring
- Employee Relations
- Behavioral Interviewing
- Candidate Sourcing
- Onboarding strategies(orientation)
- Social Media Recruiting(indeedcom, Mycnajobscom)
Languages
Spanish
Limited Working
Timeline
Hiring and Recruiting Manager
Inspire Home Health LLC
11.2023 - 04.2024
Direct Support Professional
South Side Group Homes
01.2022 - 11.2023
Personal Care Assistant
Homecare Assistance Of Williamsburg , Va
08.2017 - 02.2019
Customer Service Representative
VTech Communications
07.2016 - 07.2017
High School Diploma -
Booker T Washington High School
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