Shanell Anderson
Independent Delivery Driver/Customer Service/Operations Specialist
Oklahoma City,OK
Summary
Dynamic, results-driven professional leveraging expertise in customer service, relations, sales, and administration within a forward-thinking organization. Proven ability to enhance customer satisfaction and drive sales growth through effective communication and relationship-building skills. Committed to delivering exceptional service while fostering a positive team environment. Eager to contribute to organizational success by utilizing a strong background in client engagement and operational support.
Overview
11
11
years of professional experience
Work History
Independent Delivery Driver
Amazon Flex
05.2026 - Current
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
CareDriver
SendaRide
10.2025 - Current
- Ensured timely and safe transportation of passengers to various destinations.
- Navigated routes efficiently using GPS and local traffic knowledge.
- Maintained cleanliness and functionality of vehicle, performing routine inspections.
- Provided exceptional customer service, addressing passenger inquiries and concerns.
CareDriver
HopSkipDrive
10.2025 - Current
- Assisted in training new drivers on company policies and safety procedures.
- Coordinated with dispatch for optimal route management and scheduling efficiency.
- Monitored fuel consumption and expenses to contribute to cost-effective operations.
- Implemented feedback mechanisms to enhance service delivery and rider satisfaction.
Independent Delivery Driver
Spruce (VEHO)
10.2025 - Current
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Managed customer interactions professionally, addressing inquiries and concerns promptly.
- Documented delivery confirmations and discrepancies accurately using company software systems.
Independent Delivery Driver
Roadie
10.2025 - Current
- Collaborated with team members to optimize delivery schedules and minimize delays.
- Trained new drivers on operational procedures, enhancing overall team performance and safety compliance.
- Implemented process improvements that streamlined delivery operations and reduced costs.
- Monitored vehicle maintenance needs proactively, ensuring reliable transportation for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Independent Delivery Driver
GT Logistics
10.2025 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Operations Specialist
APMEX
05.2021 - 05.2025
- Checked authenticity and condition of various numismatic items.
- Scanned SKU to identify material description, location, and packaging instructions.
- Positioned materials accurately in designated areas, including reserves.
- Verified accuracy and ensured timely completion of customer orders.
Stocker
Sam's Club
09.2019 - 01.2021
- Executed unloading of pallets.
- Arranged products in designated areas on sales floor.
- Enhanced customer service processes.
Team Lead
AMAZON FULLFILLMENT CENTERS
03.2020 - 09.2020
- Organized team structure to optimize workflow.
- Communicated shift progress on social distancing to managers via email.
Material Handler
Cameron Valves & Measurement
02.2015 - 03.2020
- Streamlined truck unloading and pallet handling processes for improved workflow.
- Placed materials in designated areas.
- Managed tasks using SAP system.
- Executed tasks involving VLM machine operation.
Education
High school or equivalent - Auto CADD
Pulaski Technical College
North Little Rock, AR8 2010
Certification - Business Office
Little Rock Job Corps Center
Little Rock, AR5 2007
High school or equivalent -
Jacksonville High School
Jacksonville, AR5 2004
Skills
Independent Delivery Driver (2 years)
Customer Service (15 years)
CareDriver (2 years)
Warehouse Experience (15 years)
SAP Materials Management (4 years)
SAP ERP
Forklift (Stand-Up, Sit-down)
Pallet Jack
Military Service
- Branch: United States Army
- Rank: E4
- January 2013 to January 2019
Accomplishments
Member of the Quartermaster Corps of the U.S. Army National Guard; Expertise in Customer Service and Customer Relations as a Customer Service Representative; Billing Analyst; Sales Associate; Cashier; and Security Guard. Excellent computer skills; proficient in Word, Excel, Microsoft office, and Access database; Effective in building rapport with customers while being proactive and spontaneous; strong ability to determine appropriate action to resolve customer complaints and day to day problems associated with any daily tasks; Experienced in greeting customers, taking and receiving customer request; handled error-free monetary transactions for purchases made; ability to exceed supervisor and customer expectations for dependability and satisfaction. Knowledgeable in supply systems, supply operations, to include inventory procedures and management. I am a quick learner; able to multi-task; Effective communicator; able to safely use all supplies and office equipment.
Timeline
Independent Delivery Driver
Amazon Flex
05.2026 - Current
CareDriver
SendaRide
10.2025 - Current
CareDriver
HopSkipDrive
10.2025 - Current
Independent Delivery Driver
Spruce (VEHO)
10.2025 - Current
Independent Delivery Driver
Roadie
10.2025 - Current
Independent Delivery Driver
GT Logistics
10.2025 - Current
Operations Specialist
APMEX
05.2021 - 05.2025
Team Lead
AMAZON FULLFILLMENT CENTERS
03.2020 - 09.2020
Stocker
Sam's Club
09.2019 - 01.2021
Material Handler
Cameron Valves & Measurement
02.2015 - 03.2020
High school or equivalent -
Jacksonville High School
Certification - Business Office
Little Rock Job Corps Center
High school or equivalent - Auto CADD
Pulaski Technical College