Shanell Best

Front Desk Night Auditor

HGV

07.2008 - Current

Oversee nightly financial audits, ensuring accurate records and reducing discrepancies by 12%.
Facilitate guest check-in and check-out, enhancing customer satisfaction and efficiency.
Coordinate with team to resolve guest issues promptly, improving service ratings.
Prepare detailed financial reports for management, supporting informed decision-making.
Maintain security protocols during night shifts, ensuring a safe environment for guests.
Monitor hotel performance metrics, resolve discrepancies, and implement efficient check-in procedures to enhance guest satisfaction.
Provide exceptional guest service during overnight hours, handle special requests, and maintain professional communication across all shifts.
Drive operational excellence through systematic audit processes, ensuring revenue accuracy.
Partner with front desk and housekeeping teams to resolve guest concerns promptly and maintain high service standards throughout night operations.
Foster interdepartmental collaboration to enhance guest experience through proactive issue resolution and service standard maintenance.
Develop systematic audit workflow and quality control measures, ensuring precise financial reporting and operational compliance standards.
Streamline check-in procedures and guest request fulfillment during overnight operations, maintaining high service standards and resolving issues promptly.
Foster cross-departmental partnerships to enhance guest satisfaction, developing efficient workflows for night shift operations and security protocols.
Maintain professional communication across shifts while delivering exceptional guest service, supporting management with detailed performance analytics.
Drive guest satisfaction through optimized check-in procedures and swift issue resolution, while managing critical security protocols during overnight operations.

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