Shanell Blake
East Orange,USA
Summary
Support professional offering substantial expertise in administrative support and customer service. Known for strong focus on team collaboration and achieving results. Flexibly adapts to changing needs and ensures reliability and efficiency. Exhibits excellent communication and organizational skills sought by employers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Meeting Support Assistant
Publicis Groupe
06.2024 - Current
- Assisted coworkers and staff members with special tasks on daily basis.
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to clients.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Coordinated catering logistics, ensuring timely and accurate delivery to the appropriate meeting rooms.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
Business Manager
GLOBAL GENESIS LLC
05.2022 - 02.2024
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Supervising staff and delegating tasks to ensure productivity.
- Handling employee onboarding, training, scheduling, and performance evaluations.
- Addressing and resolving employee conflicts or issues.
- Creating and implementing advertising campaigns across various channels, such as digital and social media.
- Assisting with email marketing and other digital marketing efforts.
- Creating and managing company website.
- Conducting interviews, coordinating meetings, calendar management, handling the onboarding process, and training.
Concierge/Administrative Assistant
SPRING HILLS ASSISTED LIVING
08.2020 - 02.2022
- Support to managers, other employees, and office visitors by handling a variety of tasks to ensure that all interactions between the organization and others are positive and productive.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Handling office tasks, such as filing, generating reports, and presentations, setting up for meetings and reordering supplies.
- Providing real time scheduling support by booking appointments and preventing conflicts.
- Making travel arrangements for residents.
- Learned and adapted quickly to new technology and software applications.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Screening phone call and routing callers to the appropriate party.
- Provide the residents with highly specialized services meant to improve their experiences.
- Facilitate audio and video technology for conference and meetings.
- Manage the paging system and make announcements as requested.
Education
Bachelor of Business Administration (B.B.A.) - Marketing
LEHMAN COLLEGE
Bronx, NY05.2024
Associate in Arts (A.A.) - Psychology
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Manhattan, NY05.2020
Skills
- Microsoft Office
- Excellent communication
- Decision-making
- Multitasking and time management
- Leadership
- Problem-solving
- Customer Service
Certification
Master Microsoft Excel
Timeline
Meeting Support Assistant
Publicis Groupe
06.2024 - Current
Business Manager
GLOBAL GENESIS LLC
05.2022 - 02.2024
Concierge/Administrative Assistant
SPRING HILLS ASSISTED LIVING
08.2020 - 02.2022
Associate in Arts (A.A.) - Psychology
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Master Microsoft Excel
Bachelor of Business Administration (B.B.A.) - Marketing
LEHMAN COLLEGE
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