SHANELL BROOKS
Brooklyn
Summary
Dynamic and results-driven professional with 17 years of experience spanning operations management, customer service, and financial services. Proven expertise in building strong stakeholder relationships, increasing brand visibility, and driving operational efficiency. Highly skilled in problem-solving, communication, and cross-functional collaboration, with a consistent record of improving team performance and customer satisfaction. Adept at multitasking in fast-paced environments and delivering innovative, client-focused solutions that ensure a seamless customer experience.
Overview
17
17
years of professional experience
Work History
Commercial Property Manager
Self-Employed
01.2018 - Current
- Reviewed, analyzed, and negotiated commercial contracts to ensure alignment with organizational objectives
- Coordinated cross-departmental activities to ensure timely and successful project completion
- Drafted detailed proposals outlining pricing structures, payment terms, and delivery timelines
- Conducted regular property inspections to ensure optimal maintenance and compliance standards
- Successfully negotiated a 5-year lease agreement for a high-value commercial property
Clinical Coordinator / Director of Operations
AMG School of Licensed Practical Nursing
01.2012 - 01.2018
- Managed new student recruitment, onboarding, and staffing operations
- Served as primary liaison between AMG, NYC Health & Hospitals Corporation (HHC), and private-sector partners to secure clinical sites
- Spearheaded new marketing initiatives, increasing brand awareness and visibility through social media platforms
- Ensured compliance with quality standards, exceeding requirements to achieve and maintain accreditation under the Middle States Association of Colleges and Schools (MSA-CSS)
- Planned and executed Title IV Accreditation with New York State, enabling financial aid eligibility for students beginning January 2016
- Developed and implemented a student progress monitoring system that enabled early intervention and timely academic support
Retail Bank Manager
PNC Bank, N.A.
06.2009 - 06.2012
- Consistently surpassed sales targets by implementing innovative sales and staff productivity strategies
- Cross-sold banking products and services, contributing to significant increases in overall product sales
- Oversaw daily branch operations, administration, and key profit and loss (P&L) drivers measured by Gallup metrics
- Improved branch performance ratings through exemplary leadership, achieving “5-Star” Gallup ratings within six months
- Reconciled bank accounts and financial statements, identifying and resolving discrepancies to ensure financial accuracy
Education
Bachelor of Arts - Business Administration
Clark Atlanta University
Atlanta05.2008
Skills
- Bilingual communication: English and Spanish
- Financial Budgeting & Reporting
- Cold-Call Solicitation
- Staff Supervision & Coordination
- Operations & Process Management
- Customer Relationship Management
Timeline
Commercial Property Manager
Self-Employed
01.2018 - Current
Clinical Coordinator / Director of Operations
AMG School of Licensed Practical Nursing
01.2012 - 01.2018
Retail Bank Manager
PNC Bank, N.A.
06.2009 - 06.2012
Bachelor of Arts - Business Administration
Clark Atlanta University
INTERNSHIP
- Worldwide Securities Intern
- JPMorgan Chase | New York City
- May 2006 – Aug 2006
- Communicated critical research findings to securities teams to support decision-making
- Recovered over $250,000 in outstanding debt for the document custody division through targeted cold-call solicitation within one month
- Led competitive group projects presented to senior management
- Recognized by senior leadership for decisive leadership and strong team collaboration skills