Shanell Burns
Burgaw,NC
Summary
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs. Also, offering a caring and supportive nature, ready to thrive in any healthcare setting and eager to learn and grow. Delivers foundational understanding of patient care principles and basic medical procedures. Ready to use and develop strong communication and patient care skills in any role I take on.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Novant Health New Hanover Medical Center
06.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Shelter Advocate
Domestic Violence Center & Services, Inc
02.2013 - 11.2023
- Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Monitored progress towards service plan goals.
- Conducted pre-screening activities to determine eligibility for supportive services.
Substance Abuse Counselor
Jacksonville Treatment Center
01.2020 - 05.2021
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Substance Abuse Counselor
New Hanover Metro Treatment Center
04.2018 - 10.2019
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Supported aftercare planning for continued recovery after treatment.
- Cashier; collected & processed patient payments
Education
Associate of Arts - General Studies
Cape Fear Community College
Wilmington, NC06-2012
High School Diploma -
Pender Early College High School
Burgaw, NC05-2012
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Adaptable
Timeline
Certified Nursing Assistant
Novant Health New Hanover Medical Center
06.2021 - Current
Substance Abuse Counselor
Jacksonville Treatment Center
01.2020 - 05.2021
Substance Abuse Counselor
New Hanover Metro Treatment Center
04.2018 - 10.2019
Shelter Advocate
Domestic Violence Center & Services, Inc
02.2013 - 11.2023
Associate of Arts - General Studies
Cape Fear Community College
High School Diploma -
Pender Early College High School
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