Shanell Crowder

• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Followed nutritional plans to prepare optimal meals.
• Provided transportation and appointments management.
• Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
• Developed individual care plans for clients based on specific needs.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Reinforced infection control practices to support safe home environments.

• Followed care plans to deliver consistent, individualized daily living assistance.
• Assisted patients with bathing, dressing, grooming, and mobility support.
• Monitored vital signs and reported condition changes promptly to supervisors.
• Maintained accurate documentation of services, observations, and patient responses.
• Reinforced infection control practices to support safe home environments.
• Coordinated medication reminders and meal support according to care instructions.
• Adapted care techniques to meet changing patient needs and maintain comfort.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Improved patient well-being by providing compassionate and attentive personal care.
• Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided mobility assistance such as walking and regular exercising.
• Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
• Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.

• Assembled vehicle components on production line, following GM Factory Zero quality and safety standards.
• Trained new production staff on standard procedures, tools, and line expectations.
• Improved assembly consistency by following standardized work instructions and process controls.
• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.
• Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
• Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
• Assisted in training new employees on production processes, ensuring a seamless integration into the team.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Engaged in regular review meetings to discuss production performance and set future goals.
• Responded promptly to equipment malfunctions, minimizing disruptions to production.
• Optimized material usage to minimize waste, contributing to cost reduction efforts.
• Played a key role in achieving production targets, consistently meeting daily quotas.
• Supported new staff, facilitating quicker adaptation to production environment.
• Made sure that products were produced on time and were of good quality.
• Maintained organized work area by cleaning and removing hazards.
• Organized and prepared workstations and materials needed for operations to maximize productivity.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.
• Performed general equipment maintenance and repair to minimize downtime.

• Operated vehicle safely while following traffic laws and platform ride instructions.
• Navigated GPS routes efficiently to complete pickups and drop-offs accurately.
• Delivered courteous customer service to maintain positive rider experiences and ratings.
• Managed ride requests through mobile app and responded promptly to trip updates.
• Maintained clean, organized vehicle interior for consistent passenger comfort and presentation.
• Inspected vehicle readiness and reported maintenance concerns to support safe operation.
• Resolved route changes and pickup issues calmly to keep trips on schedule.
• Followed all relevant traffic laws and safety regulations.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

• Delivered courteous guest service, answered questions, and resolved concerns at point of sale.
• Assisted food and beverage service teams with order flow and transaction accuracy during busy periods.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Enforced sanitation, safety, and compliance standards while supporting consistent front-line service.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Processed customer orders and accurately handled payment transactions.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Developed and managed relationships with customers to increase customer loyalty.

• Processed customer orders accurately using POS system and handled cash, card, and mobile payments.
• Balanced cash drawer at shift end, resolving discrepancies and maintaining register accuracy.
• Greeted guests promptly, answered menu questions, and delivered friendly counter service.
• Coordinated with kitchen staff to ensure timely order delivery during high-volume rushes.
• Maintained clean front counter, dining area, and beverage station to support store presentation.
• Trained new cashiers on register procedures, payment handling, and service standards.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.

• Guided customers through product selection, sizing, and styling recommendations
• Processed transactions accurately using POS systems and handled cash balancing
• Resolved customer concerns promptly to support positive shopping experiences
• Maintained organized sales floor displays and replenished merchandise for visual consistency
• Monitored inventory levels and communicated restock needs to support product availability
• Assisted with sales goals by suggesting complementary products and promoting current offers
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Administered injections and performed point-of-care testing according to clinical protocols and safety standards.
• Assisted physicians with vital signs, examinations, and minor procedures while maintaining accurate documentation.
• Coordinated patient intake, verified histories, and prepared exam rooms for efficient clinical flow.
• Triaged patient concerns, routed messages, and prioritized appointments to support timely care delivery.
• Maintained electronic medical records, updated charts, and ensured precise data entry across patient encounters.
• Managed supply inventory, stocked treatment areas, and ordered materials to prevent workflow interruptions.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

• Resolved customer concerns quickly, maintaining positive service and minimizing wait-time frustration.
• Greeted customers entering store and responded promptly to customer needs.
• Greeted customers to enhance their shopping experience to create a friendly atmosphere entering store and responded promptly to customer needs.
• Recommended menu items and promotional offers to support suggestive selling efforts.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Assisted lead teacher with small-group instruction, differentiated support, and individualized learning activities.
• Supported classroom instruction by reinforcing lesson objectives and guiding student participation.
• Monitored student behavior and maintained orderly learning environment throughout daily routines.
• Prepared instructional materials, organized classroom resources, and maintained student workstations.

• Resolved donor and constituent inquiries with accurate, timely customer support.
• Processed donations, pledges, and payments while maintaining confidential records.
• Updated CRM databases to ensure clean contact information and case tracking.
• Coordinated event registrations, confirmations, and follow-up communications.
• Supported fundraising and outreach efforts through professional phone and email communication.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

When I left the university, I did so with a 3.8 gpa. I all received several awards at the end of each MOD.

• Dean's List 2007-2008
• 3.8-4.0 GPA
• Ranked in Top 100% of class