SHANELL GREEN
Milwaukee,WI
Summary
Seeking an entry-level position that will utilize my strong interpersonal skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
IRIS Consultant
Molina Healthcare
Milwaukee, WI
06.2023 - Current
- Build relationships with the people you partner with and help them navigate and get the most out of the Wisconsin IRIS program – a Medicaid long-term care option for older adults and people with disabilities
- Research community resources and natural supports that will fit the individual outcomes for each participant and share that information with them as it becomes available.
- help participants develop customized IRIS plans for achieving their goals related to employment, housing, health, safety, community membership, transportation, and lasting relationships.
- conduct home visits, a minimum of four times per year, with one required annual visit in the home of the participant
- Responsible for providing program orientation to new participants at which time participants will learn their rights and responsibilities as someone enrolled in the program, including verifying legal documents, completing employee paperwork and the responsible use of public dollars
- Explore a broad view of the participant's life, including goals, important relationships, connections with the local community, interest in employment, awareness of the Self-Directed Personal Care option, and back-up support plans.
- Assist participants in identifying personal outcomes and ensure those outcomes are being met on an ongoing basis, all while staying within the participant's IRIS budget and within the requirements of the IRIS program determined by the Department of Health Services (DHS).
- Responsible for documenting progress and changes as needed within the plan and the data system anytime a modification is requested by a participant
- Educate participants on how to read and interpret their monthly budget reports to ensure that participants operate within their budget. Being a liaison between the Fiscal Employer Agency and the IRIS Consultant Agency is also a large part of the position, which includes assisting participants with provider billing, seeking support brokers, tracking receipts, ensuring their workers are paid and mitigating areas of potential risk or conflicts of interest
Client Care Specialist
JPMorgan Chase Bank
Milwaukee, WI
11.2016 - 03.2023
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Reviewed loan applications and verified accuracy of borrower information.
- Maintained accurate records in accordance with company policy and procedures.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Obtain documentation in order to submit to Underwriting in order to get approval
- Calculated borrowers' income and debt ratios to assess loan eligibility.
- Coordinated with underwriters to resolve loan application issues and discrepancies.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Monitored loan processing timelines to meet closing deadlines.
Income Maintenance Specialist II
Department of Health Services
Milwaukee, WI
04.2013 - 11.2016
- Assists clients who are in need of assistance programs. Those programs can include foodshare, medicaid, childcare assistance
- Staying abreast of and applying federal, state, and local policies and regulations governing income maintenance programs to ensure compliance and accurate decision-making.
- Receive and process applications for people in need of assistance. The worker then determines eligibility based on the current state policies, rules, and regulations
- Conducting comprehensive interviews with applicants to gather relevant information, address inquiries, and provide guidance on available assistance programs.
- Conducting comprehensive interviews face to face or by phone with applicants to gather relevant information, address inquiries, and provide guidance on available assistance programs.
- Managing a caseload of clients by monitoring their eligibility status, conducting periodic reviews, and updating records in accordance with program regulations.
- Maintaining accurate and organized records of client interactions, decisions, and program activities. Generating reports as required by management
- Obtaining documents and updating individual's case to ensure continuation of state benefits
Education
Computer Science -
Tennessee State University
Nashville, TNBusiness Management -
University of Phoenix
Milwaukee, WISkills
- Pipeline Management
- Regulatory Compliance
- Loan Verification
- Communication Skills
- Mortgage Processing
- HELOC Processing
- Case Management
- Application Processing
- Confidentiality
- Compliance
- Teller Services
- Cash Handling
- Customer Service
Timeline
IRIS Consultant
Molina Healthcare
06.2023 - Current
Client Care Specialist
JPMorgan Chase Bank
11.2016 - 03.2023
Income Maintenance Specialist II
Department of Health Services
04.2013 - 11.2016
Computer Science -
Tennessee State University
Business Management -
University of Phoenix
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