Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanell Harmon

Chicago,IL

Summary

Client focused professional bringing 10 plus years of cultivating and managing relationships. Intelligent and driven professional with unsurpassed business planning, relationship-development and operational management abilities. Demonstrated skills in leading remarkable transformations and bringing about industry-leading results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager, Small Business Development & Outreach

Chicago Transit Authority, CTA
10.2024 - Current


  • Plan and organize all CTA Diversity outreach events.
  • Schedule regular meetings with small and Disadvantaged Business Enterprise (DBE) firms, industry associations, community organizations, contract consultants and other governmental units to promote a better understanding of the SBE/DBE program and attend conference and trade shows to promote the CTA small business program resources.
  • Design and implement small business development trainings and series.
  • Educate vendors on the contracting process, how to conduct business with the Authority, provide information on certification and upcoming contracting opportunities.
  • Develops and administers programs, procedures, goals, and objectives. Develops methods to improve workflow and processes.
  • Establish and maintain partnerships with small and Disadvantaged Business Enterprise (DBE) firms, creating mutually beneficial synergies that accelerate growth for both parties.
  • Directs and coordinates personnel work plans, assigns, special projects, reviews, and evaluates work methods and procedures to improve program outcomes.
  • Nurture long-lasting relationships with key community figures and organizations, ensuring continued support for the organization''s mission and goals.
  • Hires, trains, develops, monitors, and evaluates staff. Reviews and recommends personnel actions for approval.


Board Of Directors (Volunteer)

West Humboldt Park Development Council
06.2017 - Current
  • Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
  • Planned, marketed and managed social activities and fundraising events to encourage program engagement
  • Negotiated and problem solved at board meetings with fellow board members about events and fundraising
  • Developed team communications and information for monthly board meetings.

Senior Coordinator, Small Business Development

Chicago Transit Authority, CTA
05.2020 - 10.2024
  • Assists in organizing all Diversity outreach events to help the Diversity department reach strategic goals.
  • Responsible for outreach activities to recruit potential Disadvantage Business Enterprise (DBE) firms, industry association, community organizations, contract consultants, and other governmental units to promote a better understanding of the DBE program, conferences and trade shows to promote business.
  • Administer small business development trainings and series.
  • Tracks and monitors data for various DBE workshops and outreach events.
  • Collaborate with departments to create event budgets.
  • Collected business data from various departments to prepare presentations for management.
  • Assists with marketing tactics.

Business Banking Specialist

Fifth Third Bank (formerly MB Financial Bank)
01.2017 - 05.2020
  • Generated business and acquired new customers through diverse promotional, outreach and networking strategies
  • Reviewed, researched and corrected problems and discrepancies
  • Verified business transactions to assess compliance with quality control standards
  • Delivered exceptional experience and maintained productive relationships with area small businesses
  • Identified and capitalized on community business opportunities with effective networking
  • Met deadlines by proactively managing individual and team tasks
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
  • Provided technical expertise and problem resolutions to small business and commercial clients

Relationship Banker II

TCF Bank
06.2011 - 12.2017
  • Processed quarterly Vault and ATM audits with zero error rate
  • Created member account profiles on organization's online banking program
  • Received regional branch recognition award for 120% sales increase
  • Collected member loan payments
  • Researched companies and prepared presentations for management and prospective buyers
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Executed wire transfers, stop payments and account transfers
  • Maintained balancing record with 100% rate of accuracy
  • Coordinated daily cash reconciliation in high-volume location

Education

Bachelor of Arts - Business Administration

Northeastern Illinois University
Chicago, IL
05.2024

Associate of Arts - Business Administration

Harold Washington College
Chicago, IL
2016

Skills

  • Rapport and relationship building
  • Interpersonal and written communication
  • Strategic planning and execution
  • Cash flow analysis
  • Reporting and documentation
  • Sales presentations
  • Research and analyze data effectively
  • Professional integrity
  • Microsoft PowerPoint, Excel and Word

Certification

American Contract Compliance Association

Contract Compliance Administrator (CCA)

Timeline

Manager, Small Business Development & Outreach

Chicago Transit Authority, CTA
10.2024 - Current

Senior Coordinator, Small Business Development

Chicago Transit Authority, CTA
05.2020 - 10.2024

Board Of Directors (Volunteer)

West Humboldt Park Development Council
06.2017 - Current

Business Banking Specialist

Fifth Third Bank (formerly MB Financial Bank)
01.2017 - 05.2020

Relationship Banker II

TCF Bank
06.2011 - 12.2017

Associate of Arts - Business Administration

Harold Washington College

Bachelor of Arts - Business Administration

Northeastern Illinois University

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