Tihana Nevels
Detroit,MI
Summary
Proven Office Management and Customer Relations expert with a track record of streamlining operations and enhancing customer service. Skilled in multi-line telephone operation and office administration, having significantly improved front desk efficiency and client satisfaction. The approach is always focused on achieving tangible results and fostering professional relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Starfish Family Services
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Admissions Director
Sheffield Manor Nursing and Rehab
03.2022 - 09.2023
- Managed admissions department employees and office functions.
- Established and enforced policies.
- Maintained detailed calendar of interviews, meetings and phone calls.
- Collaborated with other department leaders to develop cohesive enrollment management plans, ensuring consistent messaging and branding throughout the institution.
- Trained admissions employees on office and administration processes.
Admissions Coordinator
Riverview Health
10.2017 - 08.2020
- Provided exceptional customer service during phone and email interactions families, addressing concerns promptly and professionally.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Cashier
Meijer
12.2015 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Family Dollar
02.2010 - 05.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Moanalua High School
Honolulu, HI06.2007
Skills
Organization skills
Time Management
Telephone skills
Data Entry
Customer and client relations
Scheduling
Office Administration
Data inputting
File Management
Multi-line telephone operation
Clerical Support
Office Management
Certification
- First Aid Certification - American Heart Association.
Timeline
Receptionist
Starfish Family Services
12.2023 - Current
Admissions Director
Sheffield Manor Nursing and Rehab
03.2022 - 09.2023
Admissions Coordinator
Riverview Health
10.2017 - 08.2020
Cashier
Meijer
12.2015 - 10.2017
Cashier
Family Dollar
02.2010 - 05.2015
High School Diploma -
Moanalua High School
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