Shanell Lewis
Associate Banker
Fort Collins,CO
Summary
Successful Customer Care Professional passionate about delivering exceptional customer service, with years of experience building relationships with customers through personalized service, active listening, and effective problem solving. Upbeat and energetic handling difficult situations through resourcefulness, and adaptability. Solid team player, quick learner, and excellent multi-tasker.
Overview
16
16
years of professional experience
Work History
Associate Banker
JP Morgan Chase & Company
Loveland, CO
03.2021 - Current
- Document transactions and move, deposit or withdraw money accurately to prevent errors.
- Provide advice on different bank products and financial options.
- Open, close and update accounts for customers.
- Assist customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Manage escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Exceed quality and productivity goals
- Build relationships with customers through exceptional customer service
Bartender
University Of Denver Golf Club At Highlands Ranch
Highlands Ranch, CO
09.2019 - 11.2020
Assistant Center Director, Surgical Technician
LasikPlus
Lakewood, CO
09.2015 - 03.2020
- Responsible for leading team of surgical staff and technicians in busy Lasik surgery clinic
- Social media admin
- Responsible for ensuring a safe and efficient flow of surgical procedures
- Responsible for pre- and post-operative care to patients by following standard operating procedures, preparing patients for treatment and assisting ophthalmologist in refractive surgery
- Managed center metrics and sales goals
- Traveled to other centers across the nation to assist multiple surgeons, and assist in clinical training
- Participated in weekly management meetings with local and regional leadership teams
- Communicated best practices among on-site and external personnel to align efforts and goals
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
Bartender/ Bar Manager
Steaksmith
Colorado Springs, CO
03.2006 - 11.2012
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Hiring, retention and training
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
- Consistently recognized by owner for providing superior customer service and extreme multi-tasking in a fast paced environment
- Created repeat business by developing long term customer relationships
- Handled guest complaints, maintaining a positive dining experience for all restaurant patrons
City Manager
Vanguard Airlines
Colorado Springs, CO
02.2001 - 08.2002
- In charge of all Colorado Springs flight operations
- Built and maintained positive relationships with contractors
- Extensive creative problem solving, and multi-tasking, in a fast paced environment and emergency situations
- Consistently recognized by management and passengers for providing superior customer service, especially in very challenging irregular operations
- Ground Security Coordinator
- Coordinated with airport vendors regarding fueling and catering logistics
Education
Mortgage Loan Originator Pre-Licensure Education
Mortgage Educators And Compliance
12.2020
Tourism And Travel Management
I-Travel Travel School
Overland Park, KS1999
Mid America Nazarene University
Olathe, KSSkills
- Operations management
- Consumer banking specialist
- Compliance, banking laws and regulations
- Customer Service
- Sales and Marketing
- Interpersonal and Written Communication
- Customer Relationship Management
- Attention to Detail
- High net worth individuals
- Money transfers
- Account openings
- Self-motivated nature
- Seasoned in Lasik/medical clinical procedures
- Patient education and counseling
Timeline
Associate Banker
JP Morgan Chase & Company
03.2021 - Current
Bartender
University Of Denver Golf Club At Highlands Ranch
09.2019 - 11.2020
Assistant Center Director, Surgical Technician
LasikPlus
09.2015 - 03.2020
Bartender/ Bar Manager
Steaksmith
03.2006 - 11.2012
City Manager
Vanguard Airlines
02.2001 - 08.2002
Mortgage Loan Originator Pre-Licensure Education
Mortgage Educators And Compliance
Tourism And Travel Management
I-Travel Travel School
Mid America Nazarene University
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