Shanell Mondesire
Clerical Assistant
Miami Springs ,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
Work History
Manager
Steps 2 Saving Superette
2021.07 - 2022.04
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Clerical Assistant
Government Of Antigua & Barbuda
2008.04 - 2018.12
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Composed sensitive, confidential reports and documentation.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Tracked and analyzed expenses for department's funds and budget and submitted updated reports.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Customer Service Representative
Securus Technologies
2005.02 - 2007.07
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
Education
Associate of Science - Accounting
Ashworth College
Norcross, GA 2001.05 -
Skills
Workforce Management
undefinedTimeline
Manager
Steps 2 Saving Superette
2021.07 - 2022.04
Clerical Assistant
Government Of Antigua & Barbuda
2008.04 - 2018.12
Customer Service Representative
Securus Technologies
2005.02 - 2007.07
Associate of Science - Accounting
Ashworth College
2001.05 -
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