Shanell Richardson
Summary
Dynamic customer service professional with extensive experience at Global Contact Service, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I consistently deliver exceptional service, driving repeat business and satisfaction. Proficient in call center operations, I thrive in high-pressure environments while maintaining professionalism.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Global Contact Service
05.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retail Sales Associate
TJX Companies
09.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
High School Diploma -
Jamaica High School
Queens, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Computer proficiency
- Call center operations
- Product knowledge
Timeline
Customer Service Representative
Global Contact Service
05.2024 - 06.2025
Retail Sales Associate
TJX Companies
09.2023 - 05.2024
High School Diploma -
Jamaica High School
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