Shanell Rivera

Dynamic and results-oriented professional with extensive experience in team management and guest relations, notably at Good Charlies Oyster Bar. Excelled in staff training, enhancing customer satisfaction, and streamlining reservation management. Demonstrates exceptional communication and food safety awareness, significantly improving service standards and operational efficiency. Lead hospitality professional with proven effectiveness in managing guest experiences and ensuring welcoming environment. Adept at team collaboration, adaptable to changing needs, and focused on achieving results. Strong skills in communication, conflict resolution, and customer service, with reliable and supportive nature that drives team success. Hospitality professional prepared to elevate guest service standards in dynamic environment. Background in managing high-volume guest interactions and enhancing customer satisfaction. A collaborative team player committed to flexible problem-solving and achieving organizational goals. Proficient in communication and conflict resolution. Experienced with coordinating front-of-house activities to enhance guest satisfaction. Utilizes strong communication and organizational skills to manage guest flow and staff coordination. Knowledge of hospitality protocols and team leadership to ensure smooth operations.