Summary
Overview
Work History
Education
Skills
Timeline
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Shanell Robinson

Chesapeake,VA

Summary

Accomplished Lead Sales Associate at Wawa, adept in POS system operation and customer service, demonstrated through successful inventory control and a significant increase in repeat business. Leveraged team leadership and negotiation skills to enhance store performance and employee development, achieving notable sales growth and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Lead Sales Associate

Wawa
05.2019 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Greeted customers and provided product advice to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Delivered excellent customer service for repeat business and referrals.

Sales Associate

Auto Zone Auto Parts
11.2017 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Deli Supervisor

Food Lion
04.2017 - 02.2020
  • Implemented creative merchandising strategies to increase sales of specialty products within the deli department.
  • Promoted a positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
  • Reduced food waste by implementing proper portion control, storage, and rotation practices.
  • Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
  • Assisted customers with special orders for catering events or parties, providing recommendations based on specific needs or preferences.
  • Collaborated with store management on promotional efforts, including seasonal campaigns and in-store events to boost sales.
  • Analyzed sales data to identify trends in product popularity, adjusting inventory orders accordingly for optimized selection offerings.
  • Coordinated cross-training initiatives within the team members leading them to develop new skills that enhanced their adaptability across the deli operations.

Front Desk Receptionist

Kool Smiles Dental
09.2014 - 01.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Deli Associate

Farm Fresh Produce
09.2010 - 07.2015
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Associate of Science - Computer And Information Sciences

Tidewater Community College
Norfolk, VA
05.2011

High School Diploma -

Indian River High School
Chesapeake, VA
06.2007

Skills

Customer Service

Retail Store Operations

Cash Handling

Team Leadership

Goal-Oriented

Pricing and Labeling

Staff Training and Development

POS System Operation

Negotiation

Assignment Delegation

Timeline

Lead Sales Associate

Wawa
05.2019 - Current

Sales Associate

Auto Zone Auto Parts
11.2017 - 10.2020

Deli Supervisor

Food Lion
04.2017 - 02.2020

Front Desk Receptionist

Kool Smiles Dental
09.2014 - 01.2017

Deli Associate

Farm Fresh Produce
09.2010 - 07.2015

Associate of Science - Computer And Information Sciences

Tidewater Community College

High School Diploma -

Indian River High School

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