Shanell Smith
Jacksonville,Florida
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients, clients and coworkers. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Excellent with training others, data entry, and a very fast learner with a positive attitude.
- Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques.
Overview
16
16
years of professional experience
Work History
Lead Pharmacy Technician
Publix
Jacksonville, FL
09.2017 - 10.2022
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
- Restocked automated medication dispensing equipment.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Supervised nine pharmacy technicians and coordinated day-to-day assignments.
- Collected co-payments or full payments from customers.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
- Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Developed and implemented improvements to pharmacy organization system.
- Generated prescription labels using Enterprise, verifying accuracy of patient and medication information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Implemented vaccine awareness campaign that increased immunization-based revenue and enhanced community health education.
- Administered vaccines
- Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
- Led team of nine or more in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Customer Service Associate
Publix
Jacksonville, Florida
09.2017 - 10.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Informed customers about special promotions and provided detailed information for various products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 50 calls per day
Cashier
Publix
Jacksonville, Florida
09.2017 - 10.2022
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed weekly sales ads and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted over fifty patients per day.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained cash drawer of $200 or more per shift.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Relationship Specialist
VyStar Credit Union
Jacksonville , Fl
05.2022 - Current
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
- Solved customer challenges by offering relevant unbelievable service
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Education
Bachelor of Arts - Cognitive Psychology With Minor in Business
Keiser University
Fort Lauderdale, FL06.2023
High School Diploma -
Jean Ribault High School
Jacksonville, FL05.2019
Skills
- Patient Profile Setup
- Payment Processing
- Answering and Routing Calls
- Inventory Tracking
- Dispensing Medications
- Regulatory Compliance
- Prioritization and Organization
- Customer Service
- Relationship Building
- Detail-Oriented
- ERP Software
- Data Entry
- Inventory Management
- Employee Training
Licensed Pharmacy Technician
I am a licensed pharmacy technician who can immunize and also CPR certified
Timeline
Relationship Specialist
VyStar Credit Union
05.2022 - Current
Lead Pharmacy Technician
Publix
09.2017 - 10.2022
Customer Service Associate
Publix
09.2017 - 10.2022
Cashier
Publix
09.2017 - 10.2022
Bachelor of Arts - Cognitive Psychology With Minor in Business
Keiser University
High School Diploma -
Jean Ribault High School
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