Overview
Work History
Education
Skills
Timeline
Generic

Shanell Smith

Virginia Beach,VA

Overview

3
3
years of professional experience

Work History

Assistant Property Manager

Pegasus Residential
05.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

Assistant Property Manager

Harbor Group Management Company
08.2021 - 05.2023
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Escalated major issues to property manager for immediate remediation.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.

Education

High School Diploma -

Franklin K Lane
Brooklyn
06.2009

Skills

  • Administrative Support
  • Strong Communication Skills
  • Property tours and inspections
  • Telephone and email etiquette
  • Tenant relations
  • Leasing and sales
  • Staff Management
  • Unit inspection
  • Payment Collection
  • Property Inspections

Timeline

Assistant Property Manager

Pegasus Residential
05.2023 - Current

Assistant Property Manager

Harbor Group Management Company
08.2021 - 05.2023

High School Diploma -

Franklin K Lane

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Shanell Smith