Shanell Toone
Victoria,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Driven with the ability to handle challenging work and excellent time management skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Data Center Technician
Microsoft
Boydton, VA
03.2021 - Current
- Ran hardware diagnostics to detect and replace failing parts.
- Performed all tasks related to copper and fiber network cable installation, testing and troubleshooting which included but is not limited to.
- Termination, dressing, patching.
- Furcation and splicing of fiber.
- Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
- Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary
- Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, and Technician Leads
- Attends, conducts, or assists in conducting daily safety briefings
- Complies with security and data management procedures and policies
Data Center Technician
Apex Systems
Raleigh, NC
09.2020 - 03.2021
- Installed new servers, switches and other equipment in the data center following best practices.
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Coordinated with vendors in order to resolve hardware or software issues impacting operations in a timely manner.
- Ran hardware diagnostics to detect and replace failing parts.
- Performed all tasks related to copper and fiber network cable installation, testing and troubleshooting which included but is not limited to.
- Furcation and splicing of fiber.
- Termination, dressing, patching.
Network Cabling Technician
IES Communications
Boydton, VA
06.2015 - 09.2020
- Performed all tasks related to copper and fiber network cable installation,
testing and troubleshooting which included but is not limited to. - Termination, dressing, patching.
- Furcation and splicing of fiber.
- Use of testing equipment such as DTX 3000 and Fluke Network Versiv.
- Quickly resolve issues identified on the production line to maintain quality
and workflow. - Building of Infrastructure
Education
Associate of Arts - Medical Assisting
ASA Institute of Advanced Technology
Brooklyn, NY09-2005
High School Diploma -
Central Senior High School
Victoria, VA06-2000
Some College (No Degree) - Comp Tia A+
Southside Virginia Community College
South Hill, VASkills
- Excellent speaking and writing communication
- Dedicated and punctual
- High level of accuracy and strong attention to detail
- Honest and reliable
- Effective and organized leader
- Microsoft Office proficient
- Expert network
cabling and installation - Hardware diagnostics
- Operating systems
- Hardware replacement
- Network configuration
- Active Listening
- Teamwork and Collaboration
- Multitasking
- Task Prioritization
- Diagnostic Testing
- Problem-solving aptitude
- Attention to Detail
- Analytical Thinking
- Time Management
- Adaptability and Flexibility
Timeline
Data Center Technician
Microsoft
03.2021 - Current
Data Center Technician
Apex Systems
09.2020 - 03.2021
Network Cabling Technician
IES Communications
06.2015 - 09.2020
Associate of Arts - Medical Assisting
ASA Institute of Advanced Technology
High School Diploma -
Central Senior High School
Some College (No Degree) - Comp Tia A+
Southside Virginia Community College
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