Shanell White
Forney,TX
Summary
Dedicated customer service representative with strong problem-solving and communication skills. Proven ability to enhance customer experiences and streamline support processes. Im experience in resolving inquiries. And enhance with overall service quality.
Overview
2019
2019
years of professional experience
Work History
Package Handler
Customer Service Representative
Apple
05.2017 - 06.2018
- Resolved customer inquiries through effective communication and troubleshooting techniques.
- Assisted customers in product selection, enhancing overall purchasing experience.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Collaborated with team members to streamline support processes, improving response times.
- Educated customers on product features and benefits, boosting user satisfaction.
- Analyzed feedback to identify trends and recommend improvements to service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Nash Central High School
Nashville, NC05-2015
Skills
- Food handling
- Professional attitude
- Order taking
- Food preparation
- Order accuracy
- Supply restocking
Timeline
Customer Service Representative
Apple
05.2017 - 06.2018
Package Handler
High School Diploma -
Nash Central High School