Shanell Williams
Charlotte,NC
Summary
Dynamic professional specializing in educational and security environments, with proven experience at Childcare and CSS Security. Demonstrated expertise in fostering positive learning atmospheres and implementing effective safety protocols. Notable achievements include enhanced student engagement and improved compliance with security measures through targeted training initiatives. Committed to leveraging strong problem-solving abilities and classroom management skills to drive continued success in future roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Teacher/Asst Teacher/Asst Director
Childcare
Charlotte, NC
04.2024 - Current
- Developed comprehensive lesson plans to enhance learning outcomes.
- Strengthened educational expertise through active involvement in trainings, workshops, and conferences.
- Engaged in collaborative planning sessions with colleagues in order to design effective curricula for various grade levels.
- Boosted students' understanding of content with interactive activities.
Baker/cook
Self
Moultrie, United States
01.2014 - Current
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Created attractive dessert trays for catering events.
- Created new recipes using available ingredients and for special occasions.
- Prepared a variety of vegetables and fruits to ensure fridge was stocked before peak hours.
Assistant Manager
Circle K
Charlotte, United States
10.2023 - 12.2024
- Operated a variety of machinery and tools safely and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Retention Call Center Sales Representative
Spectrum
Charlotte, United States
04.2022 - 04.2023
- Identified opportunities to cross-sell additional products and services to existing customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems..
- Documented sales call data in company software.
- Achieved established sales targets by generating new customer accounts.
- Researched customer inquiries and provided solutions in a timely manner.
- Answered incoming calls from customers, providing prompt and accurate information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Security Officer
CSS Security
New York, United States
11.2015 - 07.2021
- Secure the perimeters of a venue or event in order to maintain a safe secure environment
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced access control measures in accordance with established procedures.
- Assisted in the development and implementation of security policies and procedures.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Identified suspicious activity to determine appropriate response.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Guarded restricted areas to prevent unauthorized entry.
Life Skills Instructor
Ability Beyond
Danbury, United States
12.2020 - 06.2021
- Teach clients how to manage and function with everyday tasks to gain independence.
- Works one-on-one or in small groups with clients who have unique challenges, developing basic life skills such as cooking, hygiene, and money management, as well as an array of other skills.
- Created a safe, comfortable atmosphere that promoted trust between instructor and students.
- Prepared patients for self-management and decision-making responsibilities.
Picker
Bobs Warehouse
Meriden, United States
01.2018 - 01.2021
- Scan gun to track order in different locations by number and place on carts with labels and transport to designated areas
- Marked and labeled containers with accurate shipping information to prevent delays.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Packed orders securely for shipment, ensuring accuracy and quality.
- Kept work areas clean, neat and organized for
Security Officer
APB
New York, United States
04.2018 - 06.2020
- Executed comprehensive checks of attendees to identify unauthorized paraphernalia during events.
- Secured venue perimeters to ensure a controlled environment.
- Enforced rules and regulations at designated post.
Merchandise Worker
Madison square gardens
New York, United States
01.2015 - 11.2017
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Assisted with setting up seasonal displays throughout the store.
- Received shipments of new products, checked for accuracy, and restocked accordingly.
- Resolved customer complaints professionally in accordance with company policy.
Education
Psychology - Psychology
Penn Foster College
Scranton, Pennsylvania, United States08-2018
Skills
- Negotiation Skills
- Legal Research
- Time Management
- Organizational Skills
- Inventory Management
- Special education
- Classroom management
- Organizational skills
Certification
- Fire Guard Certification
- First Aid Certification
- CPR Certification
Timeline
Lead Teacher/Asst Teacher/Asst Director
Childcare
04.2024 - Current
Assistant Manager
Circle K
10.2023 - 12.2024
Retention Call Center Sales Representative
Spectrum
04.2022 - 04.2023
Life Skills Instructor
Ability Beyond
12.2020 - 06.2021
Security Officer
APB
04.2018 - 06.2020
Picker
Bobs Warehouse
01.2018 - 01.2021
Security Officer
CSS Security
11.2015 - 07.2021
Merchandise Worker
Madison square gardens
01.2015 - 11.2017
Baker/cook
Self
01.2014 - Current
Psychology - Psychology
Penn Foster College
Similar Profiles
Brooklyn WhelchelBrooklyn Whelchel
Volunteer at ChildcareVolunteer at Childcare
Amya LewisAmya Lewis
Bing's Childcare Center at ChildcareBing's Childcare Center at Childcare
MOUNISHA CHENNAM MOUNISHA CHENNAM null
Career Break at ChildcareCareer Break at Childcare
Joshua Munoz LeyJoshua Munoz Ley
Child Caregiver at ChildcareChild Caregiver at Childcare
India MitchellIndia Mitchell
Lash Technician at Freelance Lash TechnicianLash Technician at Freelance Lash Technician