Shanell Williams

• Ensured compliance with safety regulations and company policies.
• Supervised daily operations including scheduling shifts, assigning duties.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Delivered critical service and product insights to assist customers in making informed decisions.
• Issued service discontinuance orders through advanced job-related software.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Read orders to verify attributes and quantities of merchandise.
• Positioned products on conveyors for final wrapping and shipment.
• Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

• Maintained accurate records and documented client data in company databases.
• Promoted the development of positive social skills by modeling appropriate behavior.
• Conducted life skills evaluations and set client goals based on abilities.

• Read orders to obtain item numbers, and locate merchandise in bins or on shelves.
• Pulled and packed products using various tools and equipment to meet order goals.
• Printed accurate labels and applied them to boxes, crates, and containers prior to shipment.

.

• Observed patrons and customers to quickly address security situations.
• Warned persons of rule infractions or violations, and evicted violators from the premises.
• Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
• Worked efficiently in busy, high-risk settings, while maintaining best-in-class standards of excellence for security initiatives.

• Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
• Escorted individuals requiring personal protection to provide safe transport to specified locations.
• Reviewed guest identification and employee credentials to authorize entry onto the premises.

.

• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Achieved superior service standards by attentively addressing patron needs.
• Assisted customers with purchases, operating cash registers, and credit card machines.
• Used suggestive selling techniques to promote add-on sales.