Shanella Balderrama
Lamar,CO
Summary
I am a multilingual customer service professional with advanced Spanish and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. I have proven skills in interpreting conversations and translating documents between Spanish and English . High-energy experience background combined with self-motivated nature. I am a self controlled and organized person I am willing to learn anything expected from me and am a fast paced learner. Great customer service especially from being a waitress and a shoe salesmen.
Overview
3
3
years of professional experience
Work History
Shoe Salesperson
J&N MR D’s
Lamar, CO
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Satisfies customers needs and wants
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cashier Manager
County line / Pitstop convenience
Lamar, CO
06.2021 - 10.2023
- Analyzed customer preferences to recommend appropriate selections for sale racks
- Prompted inventory management on computer and small inventory device
- Managed and Controlled all customers needs and wants along with employees
- Provided guidance and assistance to new hires during the onboarding process.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Waitress/Customer Service Cashier
La Lupita Restaurant
Lamar, CO
07.2021 - 03.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
Lamar High School
Lamar, CO05-2022
Some College (No Degree) - Prerequisites For Nursing
Lamar Community College
Lamar, COSkills
- BILINGUAL
- Customer Service
- Customer Experience Management
- Product Merchandising
- End Cap Management
- Cash Handling
Timeline
Shoe Salesperson
J&N MR D’s
10.2023 - Current
Waitress/Customer Service Cashier
La Lupita Restaurant
07.2021 - 03.2023
Cashier Manager
County line / Pitstop convenience
06.2021 - 10.2023
High School Diploma -
Lamar High School
Some College (No Degree) - Prerequisites For Nursing
Lamar Community College
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