Shanelle Barnes
Calumet Park,IL
Summary
Adept at fostering positive outcomes, I leveraged critical thinking and problem-solving abilities at The Place For Children With Autism to enhance client behavior and academic growth. My expertise in data entry and active listening, honed across diverse roles, significantly improved operational efficiency and customer relations, achieving a notable increase in client satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Registered Behavior Technician
The Place For Children With Autism
2022.10 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Paratransit Operator
SCR Transportation
2021.08 - 2022.09
- Assisted passengers with boarding and disembarking the vehicle, ensuring their comfort and well-being throughout the journey.
- Fostered inclusive environments for diverse groups of passengers through compassionate assistance tailored toward individual needs.
- Proactively addressed any potential vehicle maintenance issues, scheduling necessary repairs to prevent disruptions in service.
- Collaborated with dispatchers to efficiently address changes in scheduling or routing, minimizing delays for passengers.
Assistant Director
McCoy Kids Place
2018.01 - 2021.07
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
Assistant Lead Teacher
McCoy Kids Place
2015.08 - 2018.01
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Sales Associate
Toys R Us
2011.10 - 2012.02
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Early Childhood Education
Ashford University
San Diego, CAHigh School Diploma -
Harold L. Richards HS
Oak Lawn, IL05.2008
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Service
- Customer Relations
Timeline
Registered Behavior Technician
The Place For Children With Autism
2022.10 - Current
Paratransit Operator
SCR Transportation
2021.08 - 2022.09
Assistant Director
McCoy Kids Place
2018.01 - 2021.07
Assistant Lead Teacher
McCoy Kids Place
2015.08 - 2018.01
Sales Associate
Toys R Us
2011.10 - 2012.02
No Degree - Early Childhood Education
Ashford University
High School Diploma -
Harold L. Richards HS
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