Shanelle Beazer
Philadelphia,PA
Summary
Energetic manager successful at motivating and building positive team dynamics to accomplish aggressive goals. Experienced in steering and directing all aspects of operations. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Operations Manager
Philadelphia Airport Marriott
Philadelphia, PA
10.2022 - Current
- Created positive culture to drive employee engagement and satisfaction.
- Created and implemented strategies to increase customer satisfaction with food and beverage services.
- Resolved guest questions, concerns and problems and referred complex issues to management team.
- Organized inventory of food, beverages, and supplies needed for daily operations.
- Analyzed sales data on a weekly basis to identify trends that could be used to inform future decisions about product offerings or promotions.
- Resolved customer complaints in a timely manner while maintaining positive relationships with guests.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Organized promotional events such as giveaways or discounts to boost sales figures.
- Conducted inventory of gift shop items, restocked shelves, and ordered new supplies as needed.
Assistant Rooms Operations Manager
Philadelphia Airport Marriott
Philadelphia, PA
03.2023 - 10.2023
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Front Desk Supervisor/ Restaurant Supervisor
Sonesta Select Philadelphia Airport
Philadelphia, PA
03.2021 - 03.2022
- Managed customer complaints and rectified issues to complete satisfaction
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
- Created and optimized employee schedules for shift coverage
- Interviewed, hired and trained staff to improve customer retention and bolster sales
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives
- Implemented special events to boost customer numbers and profits
- Increased revenue by promoting additional products and assisting with beverage menu
- Planned and updated menus to accommodate customer preferences
- Developed and managed cost reduction and waste elimination policies
- Established training programs
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Restaurant Lead/Purchasing Manager
Courtyard by Marriott Philadelphia Airport
Philadelphia, PA
10.2011 - 03.2021
- Sourced new vendors for purchasing needs
- Obtained quotes from various suppliers to determine most cost-effective purchasing options
- Developed and managed cost reduction and waste elimination policies
- Executed successful events and trade shows
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Upsold customers from shelf to premium brands to help boost sales
- Lowered liquor costs by training bar staff on precision pouring and waste reduction
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Food and Beverage Team Leader
Courtyard Marriott Philadelphia Downtown
Philadelphia, PA
01.2010 - 10.2011
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Improved presentation and sales approaches to increase revenue
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
Bartender/Server/Host/Banquet Server
Courtyard by Marriott Philadelphia Downtown
Philadelphia, PA
10.2006 - 01.2010
- Operated POS terminals to input orders, split bills and calculate totals
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Provided exceptional service to high volume of daily customers
- Checked with guests to get feedback on food served
- Trained new employees.
Education
Associate of Science - Business
Community College Of Philadelphia
Philadelphia, PASkills
- Food safety understanding
- Point of Sale (POS) system operation
- Sales Techniques
- Health codes compliance
- Safe serving knowledge
- Purchase orders
- Anticipating guest needs
- Outgoing personality
- Staff training and development
- Cost reduction and containment
- Inventory coordination
- Staff leadership
- Friendly, positive attitude
- Organization
- Multitasking
- Effective prioritization
- Revenue generation
- Hospitality services
- Supplier relations
- Team building and supervision
- Professional communication skills
- Vendor invoicing
- Recruitment and hiring
- Purchasing
- First Aid/CPR
Certification
- CPR and AED Certified
- RAMP Certified
- SERVSAFE Certified
Timeline
Assistant Rooms Operations Manager
Philadelphia Airport Marriott
03.2023 - 10.2023
Assistant Food and Beverage Operations Manager
Philadelphia Airport Marriott
10.2022 - Current
Front Desk Supervisor/ Restaurant Supervisor
Sonesta Select Philadelphia Airport
03.2021 - 03.2022
Restaurant Lead/Purchasing Manager
Courtyard by Marriott Philadelphia Airport
10.2011 - 03.2021
Food and Beverage Team Leader
Courtyard Marriott Philadelphia Downtown
01.2010 - 10.2011
Bartender/Server/Host/Banquet Server
Courtyard by Marriott Philadelphia Downtown
10.2006 - 01.2010
Associate of Science - Business
Community College Of Philadelphia
- CPR and AED Certified
- RAMP Certified
- SERVSAFE Certified
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