Shanelle Boluyt
Chelsea,MI
Summary
Dedicated DevOps Product Management professional with a demonstrated history of team building, project management, product development, and process improvement.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
DevOps Product Manager
University of Michigan
03.2018 - Current
- A founding member of the HITS DevOps team
- Led Agile ceremonies and established team culture and processes
- Expanded role to a second team, implementing process improvements and reducing development time
- Inventoried, analyzed, and maintained portfolio of hosted applications and websites, identified owners and facilitated retirements
- Created metrics, reports, and Dashboards
- Developed roles, responsibilities, and policies for the team and our customers
- Established effective communication between the team, customers, Information Assurance, and Leadership, resulting in shorter development and approval cycles
- Partnered with Information Assurance to certify Google Cloud to host ePHI for the University
- Managed projects to migrate applications from traditional VM hosting to Cloud Container Orchestration
- Managed project schedule, scope, budget, and communication
- Managed budgets, procurement, vendor selection and relationships
- Partnered with our Lead Engineers to establish a well defined DevOps Hosting Product
- Created and Maintained Product Roadmaps
- Developed a Customer Onboarding process to gather customer requirements upfront and repeatably generate a Cost Estimate, Bill of Materials, QA Checklist, and Project Schedule
- Integrated security requirements and best practices into the Customer Onboarding process and created an accessible Information Assurance process and requirements guide for DevOps Customers and the broader HITS community
- Served as liaison between customers and Information Assurance
- Provided outreach and presentations to prospective customers
- Created repeatable, automated communications for common use cases
- Recipient of two HITS Values Awards and a Spot Award
Co-Director
Chelsea Writers' Workshop
06.2017 - Current
- Vendor selection, website management, submission scheduling, and meeting facilitation for four interconnected Writers' Workshops
Product and Application Manager
University of Michigan
03.2017 - 03.2018
- Provided ownership of eleven production Jira instances and one Confluence instance
- Managed projects to migrate Jira and Confluence to the Cloud
- Designed and launched four new Jira instances
- Architected Jira Software and Service Management solutions
- Managed budgets and procurement, vendor relationships, project schedule and scope, and customer relationships
- Led Windows 10 Readiness project, managing application testing for hundreds of applications
- Developed extensive documentation
Lead Product Technology Specialist
ADP, Inc
05.2007 - 03.2017
- Led Access Management team
- Built strong network of relationships
- Provided support and managed configuration of Access Management tooling
- Gathered detailed requirements for all enhancement requests and prioritized tasks for Developers
- Established Access Controls and Auditing for systems which previously had absent or limited controls
- Used SQL queries to conduct internal access audits and automate analysis of results
- Satisfied External Auditor requests
- Developed exhaustive documentation
- Managed schedule and execution of concurrent projects
- Built a strong network of relationships
- Mentored and coached junior team members
- Managed multiple queues to ensure team met and exceeded SLAs
- Handled customer escalations and served as liaison to other teams
- Demonstrated tooling functionality to customers and developed training materials
Advanced Support Technician
Borders Group Inc
05.2005 - 05.2007
- Provided Tier 2 IT Support to non-technical Corporate and store employees
- Automated common solutions and routine work
- Developed extensive team documentation
- Top performer in cases closed and Knowledge creation
Education
Associates Degree - Microcomputer System Support
Washtenaw Community College
Ann Arbor, MI05.2005
Bachelor's Degree - Writing
Columbia College Chicago
Chicago, IL05.2002
Skills
- Organizational Change
- Cloud Service selection and Billing
- Written and Verbal Communication
- Technical and Organizational Process Mapping
- Spreadsheet (Excel / Google Sheets)
- SQL
- Jira, Atlassian, ServiceNow
- Attention to Detail
- Product Development and Strategy
- Product Roadmaps
- Product Lifecycle Management
- Business Case Development
- Project Management
- Agile, Scrum, Kanban
- Requirements Gathering
- Prioritization and Execution
- Staff Management
- Financial Management
- Stakeholder Communications
- Teamwork and Collaboration
- Documentation Management
Certification
- Project Management Professional (PMP)
- Certified Scrum Master
- Advanced Certified Scrum Product Owner
- ITIL v3
- CompTIA A+
- CompTIA Security+
Timeline
DevOps Product Manager
University of Michigan
03.2018 - Current
Co-Director
Chelsea Writers' Workshop
06.2017 - Current
Product and Application Manager
University of Michigan
03.2017 - 03.2018
Lead Product Technology Specialist
ADP, Inc
05.2007 - 03.2017
Advanced Support Technician
Borders Group Inc
05.2005 - 05.2007
Associates Degree - Microcomputer System Support
Washtenaw Community College
Bachelor's Degree - Writing
Columbia College Chicago
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