Shanelle Burrell
Summary
Community-oriented officer comfortable working in high-stress situations responding to behavioral emergencies. Committed to protecting people and property while maintaining safety and security while maintaining control. Well-versed in conflict resolution. Proactive about using proper protocols and maintaining facility operating standards. Committed to providing a high level of customer service.
Overview
13
13
years of professional experience
Work History
Emergency Response Team Officer
Virginia Center For Behavioral Rehabilitation
07.2022 - Current
- Attend training sessions to improve skills and learn new policies and procedures.
- Mentor new staff members, helping them develop their skills
- Maintain strict adherence to facility regulations, minimizing risk of hazardous situations.
- Enhance communication between team members by organizing and fostering open dialogue.
- Conduct rounds regularly to ensure the safety of residents and staff
- Conduct searches on staff as well as residents property and visitors ensuring safety of the facility
- Monitor camera to monitor staff and resident activity to maintain safety of staff residents and the facility
- Operate camera system to investigate staff and resident claims
- Promptly and effectively respond to all emergency situations and also non-emergency situations to provide intervention
- Interact in a professional manner with the public staff and residents
- Conduct detailed reports via Cerner on residents conduct
- Safely operate metal detector x-ray machine and body scanner safely and effectively to identify contraband
Correctional Officer
Lunenburg Correctional Center
01.2016 - 05.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation.
- Supervised inmate workers on the boulevard housing units and outside work crew
- Transported inmates to and from cells, housing units, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity
- Maintained a strict and accurate log of all equipment radios, keys, tools, weapons and ammunition
- Issued all equipment entering the secure facility
- Conducted searches on all staff that entered the secure facility
- Answered all incoming calls into the facility
- Gathered pertinent information from inmates and understood information presented for their safety to assist in the investigative process
- Strong customer service skills when interacting with staff inmates visitors and the public
- Strong ability to work with computer systems
Sales Consultant
Belk
10.2011 - 01.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Certificate - Licensed Practical Nursing
Southside Virginia Community College
Farmville, VA12.2011
Advanced Diploma -
Randolph Henry High School
755 David Bruce Ave,Charlotte Court House,Va 2392305.2009
Skills
- Detailed report writing
- Research abilities
- Ethical and honest
- Strong communication
- Cybersecurity awareness
- Surveillance techniques
- Action planning
- Provide excellent customer service
- Integrity
- Interpersonal skills
Timeline
Emergency Response Team Officer
Virginia Center For Behavioral Rehabilitation
07.2022 - Current
Correctional Officer
Lunenburg Correctional Center
01.2016 - 05.2021
Sales Consultant
Belk
10.2011 - 01.2016
Certificate - Licensed Practical Nursing
Southside Virginia Community College
Advanced Diploma -
Randolph Henry High School
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