Shanelle Callies
South Milwaukee,WI
Summary
Proven leader with extensive experience in operations management and team development, notably at Starbucks and Lakeshore Medical Clinic. Excelled in enhancing customer satisfaction and streamlining office operations, achieving significant improvements in efficiency. Skilled in strategic planning and problem-solving, with a knack for fostering inclusive environments that drive innovation and productivity. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Manager
Starbucks
08.2016 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
Medical Office Manager
Lakeshore Medical Clinic
08.2010 - 09.2015
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Managed 50+ employees with various personalities and from different cultures for large 16-physician practice.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created organized filing system to manage department documents.
- Completed bi-weekly payroll for 50 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
South Milwaukee High School
South Milwaukee, WI06.1996
Skills
Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Performance Management
- Staff Development
- Policy Implementation
- Schedule Preparation
- Workforce Management
- Performance Evaluations
- Business Administration
- Business Development
- Financial Management
- Problem Resolution
- Positive Attitude
- Attention to Detail
- Organizational Skills
- Team Development
- Hiring and Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
Timeline
Manager
Starbucks
08.2016 - 07.2024
Medical Office Manager
Lakeshore Medical Clinic
08.2010 - 09.2015
High School Diploma -
South Milwaukee High School
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