Shanelle T. Cornelio
Las Vegas,NV
Summary
Dynamic Assistant General Manager with a proven track record in operational oversight and customer service excellence. Skilled in inventory control and team leadership, I successfully implemented strategies that boosted sales and enhanced customer satisfaction. Passionate about fostering strong vendor relations and driving profitability through effective budgeting and merchandising. Ensuring the restaurant's success is my primary goal. This includes creating a positive and efficient work environment for the staff, while maintaining a high level of customer satisfaction, and consistently delivering quality food and service. Building a strong team, managing finances, and growing by developing new industry trends while keeping the original story alive.
Ultimately, as a general manager, I will aim to establish the restaurant as a go-to destination here in Las Vegas, known for its excellent and memorable dining experience. Behind the scenes, I can ensure all staff are following safety procedures.
Handling and creating food cost analysis sheets. While also doing payroll and schedules in a timely manner.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Fine Company
Las Vegas , NV
06.2024 - 05.2025
- Managed daily operations of the store, including scheduling and supervising staff.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Ensured that customer service standards were met or exceeded at all times.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Developed and implemented effective strategies to maximize sales and profits.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Identified opportunities for cost savings and operational efficiency improvements.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Coordinated with the General Manager to develop and implement strategic plans.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
Store Manager
Evel Pie
09.2022 - 06.2024
- Established customer service standards and monitored staff compliance.
- Implemented efficient systems for tracking stock movement.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
Bartender
Evel Pie
07.2021 - 09.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Cleansed glasses with sanitizing solution after each use.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Barback
Evel Pie
11.2020 - 04.2021
Server/Food Runner
Evel Pie
03.2020 - 11.2020
Store Manager
Pizza Hut
Green Valley
01.2019 - 03.2020
Education
Highschool diploma -
Durango High school
Skills
- Product Analysis
- Risk management
- Operational Oversight
- Customer/Vendor relations
- Sales and Marketing
- POS systems
- Labor Cost Analysis
- Inventory control
- Scheduling
- Money Management
- Cash Handling
- Team Leadership
- Quality Control
- Budgeting/Merchandising
- Profit & Loss
- Time Management
- Computer/ Email
- Operational management
- Customer service
- Staff supervision
- Payroll administration
References
- CHEF Michael Vakneen
- Joshua Gooss, 702-861-4749
Timeline
Assistant General Manager
Fine Company
06.2024 - 05.2025
Store Manager
Evel Pie
09.2022 - 06.2024
Bartender
Evel Pie
07.2021 - 09.2022
Barback
Evel Pie
11.2020 - 04.2021
Server/Food Runner
Evel Pie
03.2020 - 11.2020
Store Manager
Pizza Hut
01.2019 - 03.2020
Highschool diploma -
Durango High school
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