Shanelle Cox

• Worked with customer to create debt repayment plan based on current financial condition.
• Quickly learned new skills and applied them to daily tasks.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Entered client details and notes into system for interdepartmental access and review.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

• Performed over 32 facials, chemical peels and waxing procedures per week.
• Analyzed skin condition and made appropriate product recommendations.
• Fostered friendly, warm and exceptional customer experience.
• Provided clients with knowledge of all cosmetic services being provided.

Develop a deep understanding of the machines and equipment sold by Advance Esthetic.us, including their features, specifications, and benefits

Engage with customers to understand their needs, goals, and budget constraints.

Recommend appropriate machines and equipment based on the customer's requirements, providing personalized solutions.

Conduct product demonstrations to showcase the functionality and effectiveness of the machines.

- Highlight key features and benefits to help customers make informed purchase decisions

Prepare accurate quotes and pricing proposals for customers, including any applicable discounts or promotions.

- Negotiate terms and finalize sales agreements with customers.

Handle customer complaints or concerns with empathy and professionalism, striving for swift resolution.

- Escalate complex issues to management or other departments as needed, ensuring satisfactory outcomes for customers.

assist clients in navigating the process of managing and resolving their debts by guiding them through various available options

Determine which debt relief programs the client is eligible for based on their financial assessment.

Financial Evaluation Assess the client’s financial situation, including income, expenses, debts, and credit report.

Explain the different debt relief options available, such as debt management plans , debt consolidation, and debt settlement.

Educate clients on the benefits, risks, and implications of each option.

Assist clients in filling out applications for debt relief programs, ensuring all necessary information is provided accurately.

responsible for selling wireless products and services, providing exceptional customer service, and ensuring customer satisfaction. Here are the primary duties and responsibilities

Demonstrate and explain products, services, and features to customers.

- Assist customers in selecting the right products and service plans.

- Process sales transactions accurately and efficiently using the point-of-sale system.

- Upsell and cross-sell additional products and services to maximize sales.

Address customer inquiries, concerns, and complaints professionally and efficiently.

- Ensure a high level of customer satisfaction through personalized service and follow-up.

- Assist customers with setting up their new devices, transferring data, and installing apps.

- Provide basic technical support and troubleshooting for devices and services.

- Educate customers on how to use their new devices and features.

Conduct initial assessments to determine the most suitable healing modalities or treatments for clients.

Provide consultations to educate clients about various healing modalities and their potential benefits.

Answer client questions and address concerns about specific treatments or therapies.

Appointment Scheduling

- Manage client appointments efficiently, ensuring smooth scheduling and minimal wait times.

- Use scheduling software or systems to organize appointments and maintain accurate records.

Participate in community events, workshops, or promotional activities to raise awareness about the center.