Shanelle Crooms
Westland,MI
Summary
Goal-oriented sonography student with a background in cashier operations, customer service and quality. Brings strong attention to detail, accuracy and the ability to follow structured procedures while working in fast-paced environments. Committed to delivering reliability, and strong interpersonal skills. Seeking to grow within the healthcare field while providing exceptional patient centered care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Production Worker/Inspector in Quality Assurance and Quality Control
Chrysler/Stellantis
Detroit, Michigan
11.2013 - 04.2025
- Followed safety protocols while operating machines and equipment.
- Identified and removed defective parts from production line to maintain quality standards.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Inspected finished products for defects, ensuring compliance with quality specifications.
- Communicated tasks assigned during shift to team members, facilitating smooth operations.
Cashier/Assistant Manager
Kohl's
Taylor, Michigan
04.2011 - 05.2013
- Processed customer payments through credit cards and cash, ensuring accurate transactions and customer satisfaction.
- Executed cashier duties during peak periods and staff shortages, maintaining service efficiency and minimizing wait times.
- Resolved customer questions, complaints, and issues regarding purchases or accounts, enhancing customer experience and loyalty.
- Trained new hires on register procedures and customer interaction.
- Managed cash handling and balanced registers at shift end.
Cashier
American Eagle Outfitters, Inc
Rochester Hills, Michigan
08.2009 - 12.2010
- Managed cash register operations, including handling cash and electronic payments.
- Organized checkout area and upheld cleanliness standards to ensure efficient transactions.
- Guided customers in product selection, enhancing their shopping experience through exceptional service.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Promoted loyalty programs and informed customers about promotions, increasing customer engagement.
- Restocked merchandise with team on sales floor.
Education
Graduate Certificate - Massage Therapy
Schoolcraft College
Livonia, MI08-2019
High School Diploma -
Northwestern
Detroit, MI06-2009
Sonography
Oakland Community College
Farmington Hills, MISkills
- Team collaboration
- Quality assurance
- Product inspection
- Anatomy knowledge
- Clinical assessment
- Time management
- Scheduling appointments
- Massage techniques
- Customer service
- Attention to detail
- Cash handling
- Payment processing
- Customer assistance
- Empathy and patience
- Microsoft Excel
- Effective communication
Certification
Massage Therapy Certification
Timeline
Production Worker/Inspector in Quality Assurance and Quality Control
Chrysler/Stellantis
11.2013 - 04.2025
Cashier/Assistant Manager
Kohl's
04.2011 - 05.2013
Cashier
American Eagle Outfitters, Inc
08.2009 - 12.2010
Graduate Certificate - Massage Therapy
Schoolcraft College
High School Diploma -
Northwestern
Sonography
Oakland Community College