Shanelle Davis
Charlotte,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Benson Consultant
07.2017 - 06.2024
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Cashier Manager
Modell's Sporting Goods
05.2014 - 08.2016
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Store Manager
Sears
08.2012 - 05.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Arts - Criminal Justice
Clinton Community College
Plattsburgh, NY05.2012
Skills
- Referral Verification
- Insurance Verification
- Medical office administration
- HIPAA Compliance
- Patient Relations
- Training and mentoring
- MS Office
- Customer Relations
- Customer Service
- Customer-focused
Timeline
Medical Receptionist
Benson Consultant
07.2017 - 06.2024
Cashier Manager
Modell's Sporting Goods
05.2014 - 08.2016
Store Manager
Sears
08.2012 - 05.2014
Associate of Arts - Criminal Justice
Clinton Community College