Shanelle Davis
Summary
Knowledgeable Clinical Field Specialist with a background in driving territory sales growth through strategic account management and customer relationship building. Proven track record of meeting sales targets and expanding market presence through effective territory planning and execution. Demonstrated ability in utilizing persuasive communication and negotiation skills to close deals and foster long-term client partnerships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Field Specialist
Natera
08.2022 - Current
- Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment.
- Enhanced client satisfaction by providing timely and accurate results.
- Fostered positive working relationships with clients through proactive communication and problem-solving initiatives.
- Manage, maintain and close (new and existing business).
- Collaborated with team members to develop innovative solutions for complex field challenges.
- Visit assigned accounts, identified, and trained clinical champions and established relationships with key decision makers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Analyze market trends to identify new business opportunities, leading to expansion into profitable territories.
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Evaluate competitor offerings to adapt sales strategies and maintain competitive advantage.
- Compile and analyze data to determine approaches to improve sales and performance.
Senior Account Sales Representative
Natera
09.2021 - 08.2022
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Improved client retention rates by providing exceptional customer service and addressing concerns promptly.
- Maximized upsell opportunities through thorough knowledge of products and services.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Expanded territory reach by identifying potential new clients and creating tailored sales presentations.
- Developed robust pipelines of prospective clients through targeted prospecting efforts such zip finder, lunches and work dinners.
Account Sales Representative
Natera
12.2018 - 09.2021
- Provided ongoing support for existing clients, addressing concerns, resolving issues, and maintaining high levels of satisfaction.
- Developed targeted account strategies to achieve company sales goals and objectives.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Community Liaison
Peachtree of Hospice, LLC
07.2014 - 12.2018
- Increase admissions within assigned accounts, meet or exceed targets
- Facility visits at the physicians' request to assist in programs and clinical team hospice eligibility
- Work collaboratively with Home Health Division counterparts as applicable, representing the Company's comprehensive home health and hospice deliverables
- Compliance to technology processes and expectations
- Abide by all operational compliance with internal controls and reporting
- Provide education and/or continuing educational programs to referral sources
- Actively participate with program in development of business and market growth plans
Associate Executive Director
Jonesboro Assisted Living
02.2015 - 09.2017
- Servant Leadership, directed all aspects of decision making
- Participated in new resident move ins
- Ensured staffing, cleanliness of facility and verified that all licensed associates are current for the State, Federal and local requirements
- Planned and implemented the emergency response program
- Conducted department head meetings
- Processed bi-weekly payroll
- Monthly P&L analysis and variance reports
- Developed operating and monthly budget implements
- Promoted an open door policy and maintained associate incentive programs to include: Job safety and Perfect Attendance Programs
- Compliance with OSHA regulations
- Monitored residents care and quality assurance programs
Admissions Director
Parkwell Nursing and Rehabilitation
10.2009 - 07.2014
- Reviewed all admissions related paperwork with residents and or responsible parties, hospital discharge planners; including INS coverage
- Kept ongoing daily/monthly census of residents within the Health Center; notating those who've admitted, discharged, transferred, on bed holds, changed of payment methods and or expiration (death)
- Cultivated referral sources in collaboration with the Marketing team to ensure census growth and stability
- Managed the MCR/MCD case mix with goals of achieving the financial objective
- Ensured compliances with all government regulations and company admissions policies and procedures
- Demonstrated knowledge of all State Department of Health rules and regulations
- Successful Presentation of Marketing and conducting tours for prospective residents and families
- Retrieved INS pre- authorizations and official authorizations
Director of Admissions and Marketing
Benjamin Healthcare Center
06.2003 - 09.2009
- Non-profit (205 bed) skilled Nursing and Rehabilitation Center
- Reviewed hires, promotions and terminations of the marketing team
- Trained Staff
- Maintained a strong census and budget accountability
- Developed relationships throughout the community
- Scheduling
- Provided tours to prospective Families and Residents
Education
Master of Arts - Criminal Justice in Criminal Justice
Long Island University
Long Island City, NYBachelor of Arts - Criminal Justice / Legal Studies
Long Island University
Long Island City, NYAssociates Degree - Legal Studies in Legal Studies
Mt. Ida College
Dedham, MASkills
- Client relationship management
- Territory expansion
- Sales closing
- Territory growth
- Business growth and retention
- Account penetration
- Opportunities identification
Certification
Assisted Living Administrator I
Additional Information
- Strong experience within the Home Health, Rehab, Hospice, Long-term care, LTACH and the Aging Programs
- Sound knowledge of healthcare, residents satisfaction and retention
- Familiarity with regulations, guidelines, practices and procedures pertaining the states of Georgia and Massachusetts
- Ability to plan, implement and strategize programs
- Ability to oversee the finances of the facilities, maintain budget and minimize negative variances
- Ability to effectively lead and develop a team of individuals (very detail oriented)
Awards
ASR of the Quarter (Q4) 2021
100% Club, 2021
100% Club, 2020
ASR of the Year, 2019
100% Club, 2019
Timeline
Clinical Field Specialist
Natera
08.2022 - Current
Senior Account Sales Representative
Natera
09.2021 - 08.2022
Account Sales Representative
Natera
12.2018 - 09.2021
Associate Executive Director
Jonesboro Assisted Living
02.2015 - 09.2017
Community Liaison
Peachtree of Hospice, LLC
07.2014 - 12.2018
Admissions Director
Parkwell Nursing and Rehabilitation
10.2009 - 07.2014
Director of Admissions and Marketing
Benjamin Healthcare Center
06.2003 - 09.2009
Associates Degree - Legal Studies in Legal Studies
Mt. Ida College
Assisted Living Administrator I
Master of Arts - Criminal Justice in Criminal Justice
Long Island University
Bachelor of Arts - Criminal Justice / Legal Studies
Long Island University
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