Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanelle Garrett

NORTH CHICAGO,IL

Summary

Dynamic manager with a proven track record at Anonymous Gaming, enhancing operational efficiency and driving record sales growth. Skilled in data analysis and employee training, I foster team collaboration and implement strategic policies that elevate performance and customer satisfaction. Committed to continuous improvement and building strong vendor relationships. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

28
28
years of professional experience

Work History

Manager

Anonymous Gaming
North Chicago, IL
02.2019 - Current
  • Supported back office procedures, including hiring and employment processes.
  • Maintained an onsite presence to ensure the operations team met all company operational standards.
  • Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
  • Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
  • Optimized business performance with consistent data tracking and analysis of ongoing operations.
  • Set forward-thinking policies to meet business needs and boost team success.
  • Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements.
  • Increased employee job satisfaction with hands-on, motivational approaches.
  • Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
  • Drove single-year sales growth, setting a new record company-wide.

Bartender

BeerAbility
North Chicago, IL
06.2018 - Current
  • Used POS system to process cash and credit card transactions.
  • Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.
  • Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
  • Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly.
  • Introduced new cocktail promotions that were popular with customers and increased sales during promotions.
  • Recommended house specials to new clients to boost revenue.
  • Checked IDs to ensure that the customers were of legal drinking age.
  • Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.
  • Increased bar profits by consistently promoting the highest profit drink options.
  • Oversaw special events such as trivia nights to bring in customers and boost sales.
  • Protected customers by checking IDs, calling rides and cutting off service to highly intoxicated guests.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.

Panal Management

Aunt Marthas Health and Wellness
Olympia Fields, IL
06.2021 - 03.2025
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.

Community Health Worker

Aunt Martha's Health And Wellness
Olympia Fields, IL
06.2021 - 03.2025
  • Educated clients on options to assist in making informed decisions.
  • Tracked immunization records for children in accordance with state guidelines.
  • Collaborated with other healthcare providers to ensure continuity of care for patients.
  • Assessed the impact of social determinants of health on patient outcomes.
  • Provided assistance with completing forms related to public benefits programs.
  • Served as a liaison between healthcare providers and community organizations.
  • Coordinated transportation for clients to medical appointments or other necessary services.
  • Applied concise time-management to meet deadlines.
  • Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
  • Maintained accurate records of patient data in a secure electronic database.
  • Produced and distributed brochures, flyers and packets covering infant mortality risk factors and chronic diseases.
  • Participated in outreach activities such as health fairs or community events.

Pandemic Health Navigator

Aunt Marthas Health and Wellness
Olympia Fields, IL
05.2021 - 03.2025
  • Developed appropriate community resources such as mental health services, substance abuse, treatment and housing.
  • Educated patients on self-management techniques such as stress reduction strategies and lifestyle modifications.
  • Coordinated appropriate educational material for patients, families and medical staff to accomplish best possible patient care outcomes.
  • Advocated for clients to resolve medical or personal crises.
  • Contacted patients to provide appointment reminders.
  • Maintained accurate records of patient interactions and progress towards goals.
  • Coordinated referrals to appropriate specialists or community programs as needed.
  • Assessed patient eligibility for various insurance programs and helped them apply when necessary.
  • Collaborated with other professionals to assess client needs.
  • Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources and explaining outreach programs.
  • Identified gaps in existing services or resources for navigating healthcare issues.
  • Connected patients with additional support systems such as social workers or mental health professionals.
  • Confirmed patients received necessary support services such as medical care, housing and public benefits.

Data Analyst

Allstate Life Insurance Company
Northbrook, IL
03.1997 - 03.2019
  • Built and improved business intelligence tools and systems to meet current and expected operations needs.
  • Designed technical documentation to guide the accurate development of new intelligence gathering and reporting solutions.
  • Compiled, analyzed and modeled data to support recommended changes.
  • Identified opportunities for improvement by streamlining processes, reducing costs or realigning strategies to better capture available opportunities.
  • Continuously classified and filed records to keep the system efficient and all information organized.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.

Education

High School Diploma -

North Chicago Community High School
North Chicago, IL
05.1993

Skills

  • Employee training and development
  • Cross-functional team management
  • Networking and collaboration
  • Policy and program development
  • Time management
  • Strategic planning
  • Oversee administrative functions
  • Process improvements
  • Improve performance
  • Vendor relations
  • Operational efficiency
  • Data analysis
  • Performance management
  • Team collaboration
  • Safety procedures
  • Excellent communication
  • Adaptability
  • Cross-functional team leadership
  • Verbal and written communication

Timeline

Panal Management

Aunt Marthas Health and Wellness
06.2021 - 03.2025

Community Health Worker

Aunt Martha's Health And Wellness
06.2021 - 03.2025

Pandemic Health Navigator

Aunt Marthas Health and Wellness
05.2021 - 03.2025

Manager

Anonymous Gaming
02.2019 - Current

Bartender

BeerAbility
06.2018 - Current

Data Analyst

Allstate Life Insurance Company
03.1997 - 03.2019

High School Diploma -

North Chicago Community High School

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Shanelle Garrett