Summary
Overview
Work History
Education
Skills
Accomplishments
Key Qualifications
Timeline
Generic

Shanelle Jackson

Houston,TX

Summary

Customer service oriented professionals able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Backed by 5+ years of healthcare industry experience and able to follow policies, procedures, and guidelines to ensure consistent quality. Well-organized, manage time and priorities in multi-task environments. Effective problem solver, able to assess situations and identify solutions. Promote teamwork through demonstrated behaviors, leadership, and effective communication. Microsoft Office Applications: MS Excel | MS Word | MS PowerPoint | MS Outlook | MS Access. Communication Platform: Zoom.

Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Overview

9
9
years of professional experience

Work History

Wrap Down

Amazon Warehouse
09.2023 - 06.2024
  • I had to pull pallets from one section to another.
  • I had to build containers with boxes stacked to a certain point.
  • Skilled at working independently and collaboratively in a team environment.
  • I had to watch and learn how to work and drive the forklift.
  • Proven ability to learn quickly and adapt to new situations.
  • Work with the robots, so the robots can bring the boxes where they need to be.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cashier / Customer Service

7-Eleven
10.2021 - 03.2023
  • Answer inbound phone calls and perform opening and closing duties
  • Greet patrons, process transactions, and accept payments
  • Handle light cleaning duties and stock shelves
  • Managed cash drawer with accuracy to ensure correct change was given and received.
  • Improved customer satisfaction by efficiently processing transactions and handling inquiries.
  • Maintained organized work area for swift access to necessary items, enhancing checkout efficiency.
  • Organized checkout area to maintain cleanliness and streamline operations.
  • Resolved customer issues quickly to prevent delays and ensure satisfaction.
  • Processed refunds and exchanges in accordance with company policy.

Assistant Manager / Customer Service

Family Dollar
07.2022 - 09.2022
  • Perform opening and closing duties, take inventory, and stock shelves
  • Supervise employees, conduct interviews, hire candidates, and terminate employees as needed
  • Operate cash register, prepare bank deposits, and oversee online orders
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
  • Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Certified Nursing Assistant

Dependable Homecare Services
05.2018 - 08.2021
  • Monitored medications, prepared meals, and assisted with activities of daily living
  • Completed housekeeping duties, ran errands, and provided assistance to bed bound patients
  • Transported to locations outside the home and maintained communication with medical staff
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Transported patients between rooms and appointments or testing locations.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.

Home Health Aide

Arcadian Home Care
01.2016 - 08.2018
  • Provided in-home care services and assisted with activities of daily living
  • Prepared and served meals, monitored medications, and ran errands
  • Helped with ambulation, communicated with medical staff, and documented services provided
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.
  • Documented vital statistics and coordinated with health care providers.
  • Assisted with end-of-life care.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Provided direct personal care and administrative services to clients.
  • Transported clients for medical and personal outings.

Cashier / Customer Service

Subway
03.2015 - 08.2015
  • Answered inbound phone calls, managed online orders, and performed opening and closing duties
  • Performed a multitude of tasks including food production and serving customers at the cash register
  • Operated cash register, accepted payments, and made accurate changes
  • Ensured accuracy of cash drawer and kept work area clean and organized
  • Worked in a team environment and communicated effectively with managers and co-workers
  • Maintained organized work area for swift access to necessary items, enhancing checkout efficiency.
  • Improved customer satisfaction by efficiently processing transactions and handling inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Reduced processing errors by meticulously following transaction procedures.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Education

HIPAA Essentials for Healthcare Professionals Certificate -

Ultimate Medical Academy

Associate of Science Degree - Health Sciences – Medical Billing & Coding

Ultimate Medical Academy
01.2022

High School Diploma -

Jefferson Chamber Foundation Academy
Metairie, LA
03-2015

Skills

  • Medical Administrative Assistant
  • Medical Terminology
  • Medical Transcription
  • Patient Processing
  • Patient Registration
  • Medical Records Management
  • Check In
  • Check Out
  • Data Entry
  • Release of Information
  • HIPAA Compliance
  • Medical Laws & Ethics
  • CMS 1500 Claim Form
  • Billing Cycle
  • Claims Appeal Process
  • Medical Billing Knowledge
  • Third Party Billing
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Basic Coding Skills for ICD-10 & CPT
  • Insurance Verification
  • Anatomy & Physiology
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Organization and time management
  • Problem resolution
  • Verbal communication
  • Flexible and adaptable
  • Time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 20 staff members.

Key Qualifications

  • Medical Administrative Assistant
  • Medical Terminology
  • Medical Transcription
  • Patient Processing
  • Patient Registration
  • Medical Records Management
  • Check In
  • Check Out
  • Data Entry
  • Release of Information
  • HIPAA Compliance
  • Medical Laws & Ethics
  • CMS 1500 Claim Form
  • Billing Cycle
  • Claims Appeal Process
  • Medical Billing Knowledge
  • Third Party Billing
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Basic Coding Skills for ICD-10 & CPT
  • Insurance Verification
  • Anatomy & Physiology

Timeline

Wrap Down

Amazon Warehouse
09.2023 - 06.2024

Assistant Manager / Customer Service

Family Dollar
07.2022 - 09.2022

Cashier / Customer Service

7-Eleven
10.2021 - 03.2023

Certified Nursing Assistant

Dependable Homecare Services
05.2018 - 08.2021

Home Health Aide

Arcadian Home Care
01.2016 - 08.2018

Cashier / Customer Service

Subway
03.2015 - 08.2015

HIPAA Essentials for Healthcare Professionals Certificate -

Ultimate Medical Academy

Associate of Science Degree - Health Sciences – Medical Billing & Coding

Ultimate Medical Academy

High School Diploma -

Jefferson Chamber Foundation Academy

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Shanelle Jackson