Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanelle Johnson

Birmingham,AL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Receptionist

South Point Bank
08.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Business License Administrator

Avenu Insights
10.2021 - 02.2022
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, validated, and distributed information to employees.

Operations Manager II

BBVA
11.2016 - 09.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Developed systems and procedures to improve operational quality and team efficiency

Associate Manager

BBVA
07.2014 - 11.2016
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Oversaw training and onboarding process for all newly hired employees within retail department.

Cash Vault Teller

Mutual Savings Credit Union
05.2008 - 12.2013
    • Performed vault, alarm and door duties to facilitate opening and closing of operations.
    • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
    • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
    • Assisted customers with banking needs and inquiries.
    • Executed wire transfers, stop payments and account transfers.

Education

Certificate - Banking And Financial Occupations

Baldy View Regional Occupational Program
Ontario, CA
06.2007

Certificate - Computer Software Literacy

Baldy View Regional Occupational Program
Ontario, CA
12.2006

Skills

  • Relationship Building
  • Risk Assessment
  • Organizational Skills
  • Team Supervision
  • Attention to Detail
  • Excellent Time Management Skills

Timeline

Receptionist

South Point Bank
08.2022 - Current

Business License Administrator

Avenu Insights
10.2021 - 02.2022

Operations Manager II

BBVA
11.2016 - 09.2021

Associate Manager

BBVA
07.2014 - 11.2016

Cash Vault Teller

Mutual Savings Credit Union
05.2008 - 12.2013

Certificate - Banking And Financial Occupations

Baldy View Regional Occupational Program

Certificate - Computer Software Literacy

Baldy View Regional Occupational Program

Similar Profiles

CREATE PROFILE
Shanelle Johnson