Shanelle Latimer
Columbia,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Relationship Banker
Bank Of America
10.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Voice Specialist
Spectrum
08.2018 - 10.2022
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Respond to digital sales calls promptly and proficiently
- Provide high-level customer service in courteous manner
- Sell products and services to prospective customers and develop new revenue from existing customers by selling additional products and services through use of recommended sales techniques
- Understand and explain to customers all products and services
- Promote and communicate to customers current marketing campaigns and promotions
- Place new installation orders; schedule appointments accordingly; prepare associated paperwork for work orders; input orders into computer system
- Perform other duties as required by supervisor
Customer Service Representative
WNS Global Services
07.2012 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Act as a liaison, provide product / services information and resolve any emerging problems that customer credit report might face with accuracy and efficiency
- Keep records of customer interactions, process customer accounts, and file documents
Education
MBA - Business Administration And Management
Strayer University
Washington, DC08.2018
Bachelor of Arts - Mass Communication
Benedict College
Columbia, SC12.2009
Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Financial Services
- Money Handling
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Microsoft Outlook
- Technical Support
- Building rapport
Timeline
Relationship Banker
Bank Of America
10.2022 - Current
Voice Specialist
Spectrum
08.2018 - 10.2022
Customer Service Representative
WNS Global Services
07.2012 - 07.2018
MBA - Business Administration And Management
Strayer University
Bachelor of Arts - Mass Communication
Benedict College
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