Summary
Overview
Work History
Education
Skills
References
Timeline
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Shanelle Lyons

Erie,PA

Summary

Customer-focused Eyewear Specialist with 2 years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
year of professional experience

Work History

Optical Specialist (Lead)

Visionworks
Erie, PA
02.2023 - Current
  • Repaired broken frames or replaced parts on existing frames to ensure proper fit.
  • Troubleshot minor equipment issues related to optical devices.
  • Maintained records of customer prescriptions and contact lens fits.
  • Provided guidance to patients regarding selection of eyewear frames and lens materials.
  • Ordered lenses from suppliers according to specifications provided by customers or opticians.
  • Adjusted eyeglasses for optimal comfort by bending nose pads or temples using pliers.
  • Analyzed written prescription orders for accuracy before processing them for fabrication of lenses.
  • Conducted quality control checks on finished products prior to delivery to customers.
  • Inspected completed eyewear products for defects such as scratches or improper alignment.
  • Assisted in fitting glasses onto patients' faces correctly according to their facial features.
  • Dispensed eyeglasses after verifying that they meet the specifications outlined in the prescription order.
  • Advised customers on appropriate types of lens coatings based on lifestyle needs.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Maintained records of prescriptions, orders and payments.
  • Repaired and adjusted frames to meet customer needs.
  • Verified finished lenses ground to prescription specifications.

ER Registration Representative

Hamot Hospital
Erie, PA
05/05/05 - 05/05/14
  • Greeted patients and verified patient information for registration process.
  • Verified insurance coverage and obtained authorizations as needed.
  • Maintained current knowledge of departmental policies, procedures, regulations, laws. related to the registration process.
  • Worked collaboratively with medical staff to ensure accuracy in patient registrations.
  • Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
  • Provided assistance to visitors and answered their questions regarding hospital services or directions within the facility.
  • Accurately completed all necessary paperwork related to patient registration process such as forms, consent documents.
  • Followed up on outstanding registration issues promptly to ensure smooth operations of the ER department.
  • Performed pre-registration activities for scheduled appointments.
  • Maintained confidentiality of protected health information according HIPAA guidelines.
  • Provided support for other departments when needed during peak times such as admissions and discharges.
  • Reviewed daily reports for accuracy and completeness of data entry.
  • Participated in meetings, trainings and educational sessions related to job duties as assigned.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled and confirmed patient appointments and consultations.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Completed relevant insurance and other claim forms.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.

Education

Medical Secretary

Erie Business Center
Erie, PA
04-2003

East High School
Erie, PA
06-2001

Skills

  • Computer Skills
  • HIPAA Compliance
  • Insurance Billing
  • Display building

References

References available upon request.

Timeline

Optical Specialist (Lead)

Visionworks
02.2023 - Current

ER Registration Representative

Hamot Hospital
05/05/05 - 05/05/14

Medical Secretary

Erie Business Center

East High School

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Shanelle Lyons