Shanelle Mitchell

• Deliver elevated, resident-focused dining experiences while serving as a key point of connection between residents, families, and service teams.

• Cultivate strong, trust-based relationships with residents, increasing engagement and satisfaction through personalized service.

• Leverage emotional intelligence to anticipate preferences and provide seamless, tailored service.

• Influence resident participation and enhance overall dining experience through authentic engagement.

• Collaborate with culinary and operations teams to ensure consistency, quality, and timeliness of service.

• Model professionalism and adaptability, contributing to a positive and high-performing team environment.

• Assist in onboarding and guiding new team members on service standards and resident engagement.

• Delivered refined, high-volume service in a Michelin-starred environment serving VIP clientele.

• Acted as an informal leader, mentoring 10+ team members and reinforcing service excellence standards.

• Contributed to a 22% increase in guest satisfaction through personalized service and attention to detail.

• Partnered with sommeliers and chefs to enhance guest experiences and deepen product knowledge.

• Supported leadership initiatives including staff training, pre-shift briefings, and menu education.

• Recognized 3x as “Server of the Quarter” for outstanding performance and guest feedback.

• Demonstrated strong ownership of guest experience, resolving issues efficiently while maintaining brand standards.

• Delivered luxury dining experiences aligned with Forbes 5-star service standards.

• Exceeded upselling goals, generating $3,000+ in nightly revenue through strategic recommendations.

• Coordinated with kitchen, bar, and concierge teams to execute seamless and personalized guest experiences.

• Built a loyal base of returning guests through consistency and relationship-building.

• Maintained exceptional presentation standards across all aspects of service.

• Thrived in a fast-paced environment while upholding attention to detail and service quality.