Hi, I’m
Shanelle Parrilla
Jacksonville,FL
Summary
Results-driven candidate with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building, maintaining and expanding client relationships. High attention to detail and conflict resolution while adhering to operational risk and procedures.
Overview
8
years of professional experience
Work History
Prime Warrior WithinJacksonville, FL
CEO/Founder
04.2021 - Current
Job overview
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Determined vision and strategic direction for community outreach, and expansion of programs.
Bank Of America Merrill LynchJacksonville, FL
Call Center Financial Advisor Support Specialist
07.2019 - 03.2021
Job overview
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Recommended products to customers, thoroughly explaining details.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards while managing fraud and operational risk.
- Educated customers on company systems, form completion and access to services.
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
Bank Of America, N.A.Jacksonville, FL
Senior Relationship Banker
07.2016 - 07.2019
Job overview
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Increased daily sales by upselling retail banking products and financial services to customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Complete supervisory duties and management of banking center associates in the absence of the banking center manager and assistant banking center manager.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Wrote and distributed customer correspondence.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Bank Of America, N.A.Jacksonville, Florida
Senior Bank Teller
08.2010 - 08.2012
Job overview
- Identified potential needs through observation, questioning and listening.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Introduced customers to other bank team members to help meet financial needs.
- Investigated and promptly resolved issues with patron accounts.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Purchased and maintained office supply inventories while adhering to budgeting practices.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
Education
Frank H. Petersen Academies of TechnologiesJacksonville, FL
High School Diploma
05.2002
Skills
- Policy Development and Optimization
- Business Management and Development
- Employee Motivation and Performance
- Operational Leadership
- Effective Communicator and Public Speaker
- Leadership and People Development
- Strategic Planning
- Integrity and Transparency
- Approachable and Outgoing
- Mission and Vision
- Thrive Under Pressure
- Results Orientation
Languages
Spanish
Native or Bilingual
Timeline
CEO/Founder
Prime Warrior Within
04.2021 - Current
Call Center Financial Advisor Support Specialist
Bank Of America Merrill Lynch
07.2019 - 03.2021
Senior Relationship Banker
Bank Of America, N.A.
07.2016 - 07.2019
Senior Bank Teller
Bank Of America, N.A.
08.2010 - 08.2012
Frank H. Petersen Academies of Technologies
High School Diploma