Shanelle Perez
Hayward
Summary
Dynamic Sales Coordinator with a proven track record at ScottHyver Visioncare, excelling in customer communication and appointment coordination. Demonstrated strong enthusiasm for enhancing operational efficiency and achieving goals, while ensuring compliance with HIPAA regulations. Skilled in data entry, I improved patient scheduling accuracy, significantly reducing errors and enhancing the overall patient experience.
Overview
17
17
years of professional experience
Work History
Sales Coordinator
ScottHyver Visioncare by IQ Laser Vision
06.2018 - Current
- Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
- Supported cross-functional teams by sharing expertise on payment processes, contributing to a collaborative work environment.
- Facilitated timely payments by diligently tracking invoices and following up on outstanding balances.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Improved accuracy in patient data entry, minimizing scheduling errors and patient inconvenience.
Service Cashier
Fremont Toyota
09.2016 - 06.2018
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
Sales Associate
Old Navy
11.2007 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Medical Assistant Student
McCarthy Medical Center
05.2012 - 07.2012
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Administered injections proficiently while adhering to strict safety protocols.
- Promoted a positive work environment through effective teamwork and clear communication among staff members.
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Provided exceptional service to diverse populations, addressing individual needs with empathy and professionalism.
- Streamlined office procedures by organizing and maintaining accurate medical records for easy access and retrieval.
- Improved clinic efficiency through effective scheduling and coordination of patient appointments.
- Boosted patient confidentiality and data security by adhering to HIPAA regulations during record keeping and communication.
Education
Associate of Arts - Medical Assisting
Heald College - San Jose
Milpitas, CA07-2012
Associate of Applied Science - Medical Assisting
Heald College - San Jose
Milpitas, CA03-2012
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Appointment coordination
- Goal-oriented mindset
- Pipeline management
Timeline
Sales Coordinator
ScottHyver Visioncare by IQ Laser Vision
06.2018 - Current
Service Cashier
Fremont Toyota
09.2016 - 06.2018
Medical Assistant Student
McCarthy Medical Center
05.2012 - 07.2012
Sales Associate
Old Navy
11.2007 - 08.2016
Associate of Arts - Medical Assisting
Heald College - San Jose
Associate of Applied Science - Medical Assisting
Heald College - San Jose
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