Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shanelle Ramones

Honolulu,HI

Summary

Friendly and reliable food attendant skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Marriott Vacation Club
01.2023 - Current
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Assure high standard quality of product rendering, in a high volume hospitality function.
  • Processed payments and provided receipts to establish proof of transaction.
  • Utilized POS system to receive and process food and beverage orders.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Taking orders from guests, face to face, mobile orders and phone orders.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Trained new staff members on company policies and procedures.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed payments for orders and provided customers with change.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted customers with carry-out service.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Fostered positive working relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.

Caregiver/DSW Worker

Aloha Habilitation Services
10.2013 - Current
  • Responsible for maintaining a safe and clean working environment with Special needs / Autistic clients and or children.
  • CPR/First Aide Certified
  • Maintained records of client condition, progress and care.
  • Stimulated clients during in-house activities by conducting therapeutic exercises such as recreational games, physical exercises and occupational arts and crafts.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Transported and accompanied clients to therapy and doctor appointments.
  • Dispensed necessary medication to improve client health condition.
  • Assisted clients per with bathing, dressing, grooming and eating.
  • Yearly background checks
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients' overall health and well-being and noted significant changes.

Leader

Leeward YMCA
03.2012 - 09.2013
  • Providing a safe and healthy place as an overseer to children afterschool program.
  • Preparation of daily activities to stimulate a creative learning environment for children.
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Monitored children's activities to verify safety and wellbeing.
  • Responded to inquiries from parents and guardians.
  • Provided support and guidance to children in conflict resolution.
  • Implemented daily routines and activities to stimulate and engage children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Supervised free play and other activities to keep children safe.
  • Helped with creation of age-appropriate activities to keep children positively engaged.

Manager

Dippin' Dot Ice Cream Company
03.2008 - 01.2012
  • Organize and track daily and weekly successful sales.
  • Accomplished multiple tasks within established timeframes.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Broke down, cleaned, and sanitized work stations at end of shift.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Completed physical inventory counts each month.

Cashier/Customer Service

Sakura Sushi
03.2008 - 12.2008
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Phlebotomy Technician -

Healthcare Educators Hawaii
Waipahu, HI

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James Campbell High School
Ewa Beach, HI
2009

Skills

  • Order Accuracy and Delivery
  • Customer Service and Rapport
  • Inventory Management
  • Order Management
  • To-Go Order Preparation
  • Cash Register Operations
  • Billing and Payment Processing
  • Ability to Adapt
  • Strong communication skills with team members and costumers
  • Food and Beverage Service
  • Credit Card Transaction Processing
  • Customer Service and Assistance

Certification

  • PHE Caregiver skills and blood bone Pathogens & Airborne Pathogens course
  • CPR/AED and first aid
  • PHE - Phlebotomy Technician Certified
  • TIPS training
  • Food and Allergens Essentials course

Timeline

Food and Beverage Attendant

Marriott Vacation Club
01.2023 - Current

Caregiver/DSW Worker

Aloha Habilitation Services
10.2013 - Current

Leader

Leeward YMCA
03.2012 - 09.2013

Manager

Dippin' Dot Ice Cream Company
03.2008 - 01.2012

Cashier/Customer Service

Sakura Sushi
03.2008 - 12.2008

Phlebotomy Technician -

Healthcare Educators Hawaii

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James Campbell High School

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Shanelle Ramones