SHANELLE RANDOLPH
Pittsburg,CA
Summary
Accomplished Administrative Assistant II at Sutter Health, renowned for delivering exceptional customer service and adeptly managing multiple tasks. Excelled in utilizing EPIC for patient registration and insurance verification, while independently coordinating services across departments. Demonstrated proficiency in administrative support and a strong ability to foster client relationships, ensuring seamless healthcare experiences. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant Ll
Sutter Health
10.2008 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Greet patients, interpreters, and visitors in person and by phone in a prompt courteous, and professional manner. Responds to inquiries, provides accurate information regarding schedules and services for patients.
- Checks in and registers patients in EPIC, the practice management system.
- Verifies and updates all demographic information in the electronic record at each patient visit.
- Validate medical insurance coverage.
- Requests interpreters as needed. Serves as first point of contact with clients, and connects interpreters with assignments.
- Coordinate services with other hospital departments, including housekeeping, dietary, and social work.
- Coordinates with healthcare providers to ensure all paperwork is completed correctly.
- Answers multi-line phone system, routing calls, delivering messages to staff.
- Act as a liaison between pharmaceutical representatives and physicians.
Education
No Degree - Medical Administrative Assistant
Bryman College
Hayward, CA08.2002
Skills
- Customer Service
- Administrative Support
- Multitasking
- Solid organizational skills
- Ability to work Independently and Efficiently
- EPIC
Accomplishments
Recognized as Employee of the year 2016.
Timeline
Administrative Assistant Ll
Sutter Health
10.2008 - Current
No Degree - Medical Administrative Assistant
Bryman College
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