Shanelle Riddick
Allentown,PA
Summary
Accomplished Office Manager at Amore Aesthetics by Amber, adept in maintaining confidentiality and enhancing customer satisfaction. Expertise in office administration and staff management led to improved financial accuracy and inventory efficiency. Demonstrated exceptional organizational skills and customer relations, achieving streamlined operations and positive client interactions.
Overview
16
16
years of professional experience
Work History
Office Manager
Amore Aesthetics by Amber
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Assistant Restaurant Manager
Cosmopolitan
Allentown, PA
12.2012 - 09.2015
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
Restaurant Management
Pistachios
Allentown
10.2007 - 12.2013
- Oversaw budget preparation and financial reporting processes in conjunction with restaurant management.
- Consistently met or exceeded daily performance goals related to speed of service and order accuracy rates as set forth by restaurant management.
- Conducted workshops on menu planning, food cost analysis, and purchasing best practices for efficient restaurant management.
- Collaborated with restaurant management to develop seasonal menus that showcased culinary creativity and regional flavors.
Registered Home Care Aide/ Manager
Jamie Smith Care
Nazareth, PA
11.2016 - 02.2024
- Coordinated transportation services for medical appointments, enabling timely access to crucial healthcare services for homebound patients.
- Collaborated with healthcare team members to develop comprehensive care plans tailored to each patient''s specific requirements.
- Streamlined documentation processes to ensure accurate and timely record keeping for all patients.
- Increased family involvement in the caregiving process through regular communication and collaboration on care plans.
- Managed emergency situations calmly and efficiently, administering first aid when necessary while awaiting professional medical assistance if required.
- Promoted a positive and professional image of the home care agency through effective communication and relationship-building with clients, families, and healthcare professionals alike.
- Educated patients on proper medication management, preventing potential complications from noncompliance or misuse.
Education
Hospitality Management -
DeSales University
Center Valley, PA05.2012
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Customer Relations
Payroll Processing
Staff Management
Shift Scheduling
Timeline
Registered Home Care Aide/ Manager
Jamie Smith Care
11.2016 - 02.2024
Assistant Restaurant Manager
Cosmopolitan
12.2012 - 09.2015
Restaurant Management
Pistachios
10.2007 - 12.2013
Office Manager
Amore Aesthetics by Amber
Hospitality Management -
DeSales University