Shanelle Williams
Lake City,FL
Summary
I am looking to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. To secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the company's success. I want to use my knowledge and skills to deliver the most excellent satisfaction to my employer but, most importantly, the client. I am a personable and dedicated Customer Service Representative with extensive experience in the healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Ross Sales Associate
Ross Dress For Less
Lake City, FL
12.2023 - Current
- Welcomes and greets customers
- Ensures proper merchandise presentation
- Operates the cash register in accordance with policy and procedures
- Maintains a clean work area at all times and treats fellow associates with courtesy and respect
- Provides customer service according to all Ross customer service guidelines
- May be required to work in various store functions including but not limited to Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry, Customer Service, Markdowns, Recovery/Sizing, Cashiering, Merchandising, etc.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Organized stockroom shelves according to size, color or style.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
Customer Service Representative
UnitedHealth Group
Aubrey, TX
07.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
FA Operator
Ericsson
Lewisville, TX
05.2022 - 07.2022
- Followed all warehouse, factory, laboratory and site rules
- Safely assembled parts, products, equipment and machinery
- Assembled and organized labels
- Assessed accidents and documented incidents
- Operated machinery, radios, parts, pallet jacks, pickers and palletizer.
- Adhered strictly to company policies regarding quality assurance standards.
- Inspected raw materials for defects prior to use in production processes.
- Performed regular preventative maintenance checks on machines.
- Checked finished products to ensure they met customer specifications.
- Worked closely with supervisors and managers to coordinate workflow between departments.
CNA - Certified Nursing Assistant
East Central Regional Hospital (Gracewood Campus)
Augusta, GA
11.2019 - 12.2020
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
Bookkeeper
UnitedHealthSynfully Sweet
Hephzibah, GA
01.2014 - 11.2019
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
- Performed month-end closing activities.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Resolved billing discrepancies with vendors or customers promptly.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Maintained and reconciled general ledger accounts.
- Posted journal entries to the general ledger system accurately and timely.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Analyzed financial transactions, assigning to specific accounts.
- Documented transaction details to track and manage financial data.
Education
High School Diploma -
Penn Foster
Brunswick, GA04.2019
Skills
- Cleaning Experience
- Food Preparation
- Cash Handling
- Vital Signs
- Caregiving
- Hospice Care
- Nursing
- Certified Nursing Assistant
- Patient care technician
- CPR
- EKG
- Medical terminology
- Medical records
- Phlebotomy
- Data entry
- Long Term Care
- Hospice care
- Sanitation
- Laundry
- Hospital Experience
- Customer service
- Time management
- Home Care
- Sales
- Account management
- Machine learning
- Operations
- Remote
- Windows Remote Desktop
- Product management
- Website management
- Microsoft Office
- Customer support
- Communication skills
- Financial services
- IOS
- Data collection
- Java
- HIPAA
- Compliance management
- Auditing
- English
- Supervising experience
- Data analysis skills
- Human capital management
- Inventory Control
- Retail Loss Prevention
- Product Sales
- Payment Processing
- Fitting Room Maintenance
- Written and Oral Communication Skills
- Store Opening and Closing
- Conflict Resolution
- Listening Skills
- Sales Goals Attainment
- Retail Merchandising Expertise
- Problem-Solving
- Sales Expertise
- Professional Demeanor
- Goal-Oriented
- Sales Training
- Outgoing Personality
- Meeting Deadlines
- Exceeds Sales Goals
- Display Setup
- Inventory Control Procedures
- Complex Problem-Solving
- Reading Comprehension Skills
- Merchandising Understanding
- Time Management
- Strategic Planning
- Reliable and Punctual
- Multi-Tasking Strength
- B2B Sales and Customer Service
- Policy and Procedure Adherence
- Inventory Tracking
- Flexible Schedule
- Cash Register Operation
- Superb Time Management
- Merchandise Display
- Teamwork and Collaboration
- Excellent Communication Skills
- Money Handling
- Verbal/Written Communication
- Problem-Solving Skills
- Dispute Mediation
- Product Promotions
- POS System Operation
- Negotiation Tactics
- Energetic Self-Starter
- Cash Handling Accuracy
- Service-Oriented
- Positive and Professional
- Employee Scheduling
- Market Growth
- Marketing
Certification
- Nursing Assistant, 03/01/19, 03/01/23, Brunswick Job Corps
- Patient Care Technician, 03/01/18, 08/01/19, Brunswick Job Corps
- CPR, 03/01/19, 08/01/23
- First Aid Certification
- CNA
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Ross Sales Associate
Ross Dress For Less
12.2023 - Current
Customer Service Representative
UnitedHealth Group
07.2022 - 05.2023
FA Operator
Ericsson
05.2022 - 07.2022
CNA - Certified Nursing Assistant
East Central Regional Hospital (Gracewood Campus)
11.2019 - 12.2020
Bookkeeper
UnitedHealthSynfully Sweet
01.2014 - 11.2019
High School Diploma -
Penn Foster
- Nursing Assistant, 03/01/19, 03/01/23, Brunswick Job Corps
- Patient Care Technician, 03/01/18, 08/01/19, Brunswick Job Corps
- CPR, 03/01/19, 08/01/23
- First Aid Certification
- CNA
Similar Profiles
Phylis CovingtonPhylis Covington
Loss Prevention Associate at Ross Dress For DressLoss Prevention Associate at Ross Dress For Dress
Hayleah LeonardHayleah Leonard
Store Protection Specialist at Ross Dress For LessStore Protection Specialist at Ross Dress For Less
Carson BaileyCarson Bailey
Retail Associate at Ross Dress for LessRetail Associate at Ross Dress for Less