Shanely Ortiz

• Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
• Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
• Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
• Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
• Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
• Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.

Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.

• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
• Delivered pick-up and curbside orders to guests.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Confirmed appointments, communicated with clients, and updated client records.