Compassionate professional with expertise in safety compliance and conflict resolution. Proven ability to develop personalized case plans and foster engaging environments for residents. Committed to enhancing resident wellbeing and ensuring adherence to safety protocols.
Work History
Residential Specialist
8 Months
Fane Women Shelter | 10.2025 - 06.2026
Provided direct support to residents, fostering a safe and welcoming environment.
Assisted in developing personalized case plans for residents, addressing individual needs.
Coordinated activities and workshops to promote resident engagement and skill-building.
Monitored daily operations, ensuring compliance with safety protocols and shelter policies.
Facilitated conflict resolution among residents, promoting a harmonious living atmosphere.
Collaborated with social service agencies to connect residents with additional resources and support.
Maintained accurate records of resident progress and interactions, enhancing communication with staff.
Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic wellbeing.
Documented medication dosages, behavioral changes and feeding patterns for each patient.
Ensured safety and security within the residential facility with consistent monitoring and strict adherence to policies.
Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
Operations Supervisor
6 Years 7 Months
Aramark | 05.2013 - 12.2019
Supervised daily operations, ensuring compliance with safety and quality standards.
Coordinated staff schedules, optimizing labor efficiency during peak service periods.
Implemented process improvements that enhanced workflow and reduced operational delays.
Trained and mentored team members on best practices and operational procedures.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Collaborated with management to develop strategic initiatives for operational excellence.
Monitored inventory levels, facilitating timely replenishments to meet service demands.
Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Paraprofessional
9 Years 7 Months
Ember Charter Schools | 01.2010 - 08.2019
Supported classroom activities by assisting teachers in lesson preparation and material organization.
Facilitated communication between students, teachers, and parents to enhance student learning experiences.
Implemented individualized support strategies for students with diverse learning needs and abilities.
Monitored student progress, providing feedback to educators to inform instructional adjustments.
Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
Summer Camp Leader /Teen Counselor
6 Years 5 Months
YMCA | 09.2011 - 02.2018
Led daily activities and programs to promote teamwork and social skills among campers.
Developed engaging lesson plans that aligned with YMCA values and mission.
Trained and mentored junior staff, enhancing team performance and camper experiences.
Ensured safety protocols were consistently followed to maintain a secure environment for all participants.
Facilitated conflict resolution among campers, fostering a positive community atmosphere.
Collaborated with parents to address concerns, ensuring open communication regarding camper well-being.
Evaluated program effectiveness through feedback, driving continuous improvement in camp offerings.
Organized special events that increased camper engagement and participation throughout the summer season.
Trained new staff members on protocols/procedures enabling them to contribute quickly within their roles.
Evaluated program effectiveness regularly by gathering feedback from participants and making necessary adjustments accordingly.
Facilitated open communication between staff members to address concerns proactively and enhance overall performance levels.
Managed budgets effectively to optimize resource allocation without sacrificing program quality or participant enjoyment levels.
Led recreational activities that fostered physical fitness, social interaction, and personal growth among campers.
Collaborated closely with other camp leaders on best practices, sharing ideas and resources to continually improve the overall camp experience.
Assigned tasks to each staff member based on his or her skills.
Expanded range of offered activities based on camper feedback, leading to greater engagement and enjoyment.
Supported children by actively listening and offering encouragement.
Worked with children of varying age, interest, skill, and developmental levels.
Developed creative solutions for addressing behavioral issues while maintaining a safe and inclusive atmosphere for all participants.
Documented camp inventory and ordered supplies when needed.
Administered first aid quickly to provide health and safety to campers.
Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Education
High School Diploma
Sheepshead Bay High School | 3000 Avenue Brooklyn NY 11235