Shane M Frank
Breckenridge,CO
Summary
To obtain gainful employment with growth based company in high volume markets with potential for long-term leadership roles and results based compensation. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Reputation for reliability, punctuality, as well as strong organizational and interpersonal skills. Takes pride in ethical business practices and building strong and lasting business relationships. All of these strengths contribute to the goal of maintaining and building successful establishments.
Overview
12
12
years of professional experience
Work History
Lead Server
Bistro North
10.2021 - 07.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported needs of 25 person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.
Manager/Various Duties
Oak and Stone
06.2018 - 05.2019
- Basic day to day management duties for emerging brand featuring 60 self serve draft beer taps and artisan pizza
- Assisted with grand opening of new location in emerging downtown market of St Petersburg, FL
- Managed scheduling duties for FOH staff of 50+ employees for St
- Petersburg location and Sarasota location
- Assisted in monthly F&B inventory
- MIT program consisted of FOH and BOH training
- 6 week training course involved participation in all BOH stations.
Bar Manager/Assistant GM
The Gold Dredge
06.2017 - 04.2018
- Responsible for staff of 5 bar team members and assisted with FOH and BOH operations on a daily basis
- Responsible for oversight basic day to day restaurant operations of family owned restaurant in high volume ski resort
- Responsible for maintaining professional working relationships with sales representatives from multiple distribution companies
- Maintaining inventory, stock and order placement duties
- Institution of proper guest satisfaction policies and providing above average customer satisfaction
- Institution of proper liquor handling procedures with emphasis on pour cost, profitability and drink accuracy.
Entry level
Tableseide Restaurant Group
11.2015 - 05.2017
- Event work, catering off and onsite, daily/nightly restaurant duties at various Tableseide locations
- More info can be disclosed upon request
- Maintained high level of customer satisfaction as instituted by, bartender
- Provided services for bar and restaurant areas in high end, high volume landmark restaurant
- Maintained high level of customer satisfaction as instituted by management team and standards set forth by Tableseide Restaurant Group.
General Manager
Tableseide Restaurant Group, State Street
03.2015 - 11.2015
- Guided day to day front of house operations with 20+ full time staff members under direction
- Maintained professional working relationships with sales representatives from multiple distribution companies
- Ensured high level of customer satisfaction by delivering personal attention to guests in an intimate setting
- Scheduled and directed staff in daily work assignments to maximize productivity and profitability
- Optimization of profits by controlling food, beverage and labor costs on a daily basis
- Menu development for restaurant, bar and lounge.
Bartender/Server
Libby’s Cafe and Bar
09.2014 - 03.2015
FOH Manager
The Cottage
02.2010 - 09.2014
- Entry level wait-staff
- Promoted to lead server second year of employment
- Maintained dignified leadership role as head server with duties including but not limited to; training of all new FOH staff members, maintaining quality control of dining and bar areas, ensuring all staff members provided guests with high level of customer service consistent with core values set forth by management team.
- Promoted to Assistant Manager shortly after lead server promotion
- Responsible for inventory procedures on all dry goods for both The
- Cottage and Hub Baja Grill
- Responsible for scheduling for staff of 30+
- Promoted to full-time Manager shortly after assistant promotion
- Assumed all FOH duties in that role
- Assumed beverage inventory, stock and order placement duties for all dry goods
- Responsible for all FOH HR decisions including hiring, training and development
- Maintained high level of customer satisfaction in high volume seasonal setting consistent with core values set forth by restaurant leadership.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Skills
- Alcohol Serving
- Safe Food Handling
- Verbal and Written Communication
- Standards Compliance
- Credit and Cash Transactions
- Dining Room Cleaning and Upkeep
- Staff Supervision
- Willingness to Learn
- Menu Knowledge
- Party Management
- Customer Service and Rapport
- Order Accuracy
Timeline
Lead Server
Bistro North
10.2021 - 07.2022
Manager/Various Duties
Oak and Stone
06.2018 - 05.2019
Bar Manager/Assistant GM
The Gold Dredge
06.2017 - 04.2018
Entry level
Tableseide Restaurant Group
11.2015 - 05.2017
General Manager
Tableseide Restaurant Group, State Street
03.2015 - 11.2015
Bartender/Server
Libby’s Cafe and Bar
09.2014 - 03.2015
FOH Manager
The Cottage
02.2010 - 09.2014
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