Shane Griffith
Coatesville,PA
Summary
Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Analyst \ Project Manager
Firstrust Bank
04.2022 - Current
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Collaborated with stakeholders to identify business needs and data sources.
- Provided technical support for troubleshooting analytics and reporting issues.
PA Licensed Insurance Agent
Combined Insurance
01.2020 - 05.2020
- Excelled sales of insurance products
- Established efficient and trust-based customer relations
- Completed cold calls & ensured lead generation
- Conducted product presentations.
President and Owner
Griffith Home Design Inc.
02.2016 - 01.2019
- Owner and GM of company with 2 divisions, Pendulum Solutions and Post Haste Handyman
- Built process and procedure
- Managed staff and subcontractors
- Addressed client needs, generated billing
- Created marketing campaign
- Closed over 90% of all sales engagements
- Created and managed the implementation of client home designs
- Successfully worked with a difficult client strata on a daily basis.
Manager of ITG Network Infrastructure
International SOS
11.2014 - 11.2015
- Responsible for managerial and fiscal oversight for the globally located infrastructure, database and outsourced level 1 support groups servicing internet and mobile customers worldwide
- Provided financial and operational oversight of global vendors located in India, France, London and Dallas.
Private Consultant, Management & Support Design
Bryn Mawr Trust
10.2013 - 08.2014
- Design implement and manage an ITIL compliant support services department that includes Help Desk and Desktop services.
Manager of IT Support Service
Day & Zimmermann
01.2008 - 02.2013
- Directly responsible for the assurance and the technical wellbeing of over 3,000 end users and 30,000 contractors worldwide.
Manager of IT Operations & Support
Keystone Foods
01.2006 - 01.2007
- Managed 7 network engineers, 4 Help Desk representatives, 1 executive support technician and 5 nationally dispersed Business Unit Support technicians in their day to day job functions and long term projects.
Support Center Manager
Advanta Corp.
01.2001 - 01.2005
- Supervised support representatives and their team leaders within the IT Support Center, Data Center Operations and Desk Side Support within FDIC and Sarbanes Oxley Audit compliance.
Education
B.S. in Business Administration - Entrepreneurship
Albright College
Reading, PA12.2018
Skills
- Customer Service
- Support Management
- IT Project Management
- Staff Training/Supervision
- Procedure Development
- International Outsourcing
- Process Re-engineering
- Helpdesk/Mobile Support
- System Administration
- Budget/Resource Planning
- Operations Management
- Remote/Onsite Consulting
- Purchasing/Billing
- Sales
- Vendor/Customer Relations
- Infrastructure Management
- Team Building/Leadership
- Strategic Business Planning
- Program Coordination
- End-User Support Design
- Workflow Analysis
- Customer Needs Assessment
- Gap Analysis
- Business Process Improvement
- Requirements Gathering
- Staff Management
- Consulting
- Project Management
Affiliations
- Help Desk Institute of Philadelphia – 1997 to Present
- Day & Zimmermann – Young Professionals Network
- Advanta – Member of CIO’s Intellectual Chair of IT
- Advanta MIS Round-table
Awards
Day & Zimmermann – Five Star Program recipient for customer focus Advanta Corp - 2003 Awarded membership into the Advanta AMIP Corporate Recognition program TeleSpectrum Worldwide – CIO Service Delivery Award Unisys Corporation - Unisys Million Dollar Club Unisys Corporation - Unisys Achievement Award for exceptional performance
Certification
- Certified ITIL 4, ITIL 4 Foundations Certification - GR671199434SG
Timeline
Business Analyst \ Project Manager
Firstrust Bank
04.2022 - Current
PA Licensed Insurance Agent
Combined Insurance
01.2020 - 05.2020
President and Owner
Griffith Home Design Inc.
02.2016 - 01.2019
Manager of ITG Network Infrastructure
International SOS
11.2014 - 11.2015
Private Consultant, Management & Support Design
Bryn Mawr Trust
10.2013 - 08.2014
Manager of IT Support Service
Day & Zimmermann
01.2008 - 02.2013
Manager of IT Operations & Support
Keystone Foods
01.2006 - 01.2007
Support Center Manager
Advanta Corp.
01.2001 - 01.2005
B.S. in Business Administration - Entrepreneurship
Albright College
- Certified ITIL 4, ITIL 4 Foundations Certification - GR671199434SG
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