Shanen Innocent
Fort Wayne,IN
Summary
Compassionate, perceptive, and dedicated professional. Adept at providing empathetic patient and customer care. Provides interpersonal communication skills, and fosters positive relationships with patients, colleagues, and interdisciplinary teams. Demonstrated commitment to continuous learning and staying knowledgeable. Eager to leverage expertise and passion to contribute to a dynamic team.
Overview
7
7
years of professional experience
Work History
Clerical Staff
Breast Diagnostic Center
04.2022 - 07.2023
- Scheduling patients, creating mammogram orders, ultrasounds, and DEXA scans.
- Fax orders from doctor's offices/facilities, Communicate with nurses/other medical professionals & facilities.
- Provide patient resources, Check in patients at the front desk, Verify Insurance cards, Verify HIPA
- Create paperwork for next day patients, Upload patient information into Epic system
- Small task assigned & prepare to close and lock the doors after last patient left
Patient Meal Delivery
Lutheran Hospital
01.2020 - 07.2020
- Enhanced customer satisfaction by delivering meals promptly and accurately.
- Provided exceptional customer service by addressing inquiries or concerns promptly and professionally.
- Adhered to strict food safety guidelines, minimizing the risk of contamination or spoilage during transport.
- Managed multiple deliveries simultaneously while maintaining excellent time management skills.
- Collaborated with kitchen staff for seamless coordination of orders and delivery schedules.
Sales Associate
JCPenney
12.2016 - 12.2019
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Managed returns, exchanges and refunds by store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate's degree - Human Services
Ivy Tech Community College
Fort Wayne, IN05.2024
High School Diploma -
R Nelson Snider High School
Fort Wayne, IN06.2019
Skills
- Medical terminology
- Insurance Verification
- Patient Care
- Clerical Support
Timeline
Clerical Staff
Breast Diagnostic Center
04.2022 - 07.2023
Patient Meal Delivery
Lutheran Hospital
01.2020 - 07.2020
Sales Associate
JCPenney
12.2016 - 12.2019
Associate's degree - Human Services
Ivy Tech Community College
High School Diploma -
R Nelson Snider High School
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